The Protagonist

Bounce Rates on Google Analytics

Posted by: theprotagonist5 on: January 26, 2010

google analytics bounce rate pages exits ratesI was just discussing what Bounce Rates were in Google Analytics and thought this could be a potentially confusing term and would be helpful to blog about. I also work with WebTrends .

We have a client that has a site with us that had a high bounce rate and a high exit rate. (50% for some pages) Anything above 20% would be something worth looking into in my opinion, but the differences change depending on the site, product, sales process and design so everyone has their owne level of normal as a benchmark and you try and improve from there.

They wondered if this Bounce Rate was an issue, as many clients would.

The thing is, it may not be an issue to have a high Bounce Rate because if people land on a product description page and then click to buy (or in our case, apply) is this really bad?

Well the qualifier for a Bounce Rate is that they viewed that one page and left. This does not include someone clicking on a link on the page to buy/apply. That would be an exit. They would not have viewed any other page on the site or interacted (clicked) anything else either. This bounce would be from hitting the back button or clicking the x button on the browser.

Exits from the site are considered people who have viewed more than one page and finished their visit. They may click to apply/buy or they may x-out of the window or they may reload the home page. (just a few of many examples) One tricky thing is when someone gets a site that launches a new window for a page you click on. That is typically an exit and new site visit. 

So, is this good or bad? For this client I think it is ok, because they are very stringent about who they are looking to hire and when people see the extensive requirements I am pretty sure most people would realize whether they had a shot at the job or not very quickly and either click forwards in the path to apply (on an Applicant Tracking System application site, (don’t ask, too many sites linked with too many processes)) or back out. It is very straight forward and very few other options are on the page.

How do you reduce bounce rates?

I never hear people talk about strategies to get more qualified traffic to these pages, I just hear about providing more info on the page to help them convert. That is a great strategy and if you can link exact search terms to the appropriate products/jobs with a page designed for one clear desired action then you are doing well. If you can suggest other related alternatives on the same page, maybe on the right sidebar, you are doing even better. If you have an email sign-up that says, not what you are looking for? Sign up here and we’ll email you when new ones come up. Great. But if you have a lot of traffic bouncing even then, you may want to look at the source. What words are your pages optimized for and why do those keywords not match what you’re providing or asking people to do? Maybe search is also not the right medium to find people based on the Google Insights search volume for that term and you are getting similar searches/clicks but not for what you offer. Maybe reel in the search efforts and go for more qualified means of finding these specific people like email, targeted display ads (by content/interest, behavior or location) or offline communication. (gasp!)

Remember Google Analytics (or any analytics package) is not just about a bunch of numbers and bunk. If you can’t figure out what the human behavior is behind the numbers or what the actual user/customer wants they don’t mean much of anything except that your site is up and running.

Ways Google Has Changed Media Consumption Behaviors

Posted by: theprotagonist5 on: January 21, 2010

I was glancing at Google Fast Flip today and it struck me that they have been successful not only in providing what people want but in some ways changing human media consumption behavior.

We all know that Google has turned the media world upside down with the humble text ad because of it’s ad matching relevance and pay-per-click business model.

They have up-ended the rest of the media world because they have influenced people to stop using it. This may be completely un-intentional, but I think it has happened.

The obvious way is that Google has  gained brand preference as a reference tool and a information source on limitless topics. But there is another behavior that they have changed is not usually talked about.

This change in how people consume information is that they can scan headlines now and glean what has happened in the world without actually viewing the ads around the content. (or visiting the content site, via rss, email, search engine, aggregator or google news) This has been bad for online ad inventory (although some may say we need less inventory to drive up prices, not more) and worse for recouping the cost of producing the content.

I don’t think that Google is stealing anything like copyrighted material by linking headlines from Google News, the search engine or screen shots Google Fast Flip. That would be like saying you are stealing copyrighted material by cutting out an article about a local festival coming up and posting it on the break room bulletin board for your coworkers to see.

I do think there does need to be revenue sharing for content sharing on some level though. How this should come about, I haven’t the slightest clue yet. And it can’t happen in the search engine because it seems to vast to fully comprehend let alone orchestrate.

I do think Google wants to be in the media business without actually producing any content, and they don’t usually ask for exclusivity with that content. Google wants to provide more products for consumer use and consumption of information branded offline. If they offer basic content for free on these product/services and upgraded content for a fee they should share the fee with the content providers. The rates may depend on usage and of course demand, and they will probably always be in flux. (no more rate card anything)

Yet I think it’s important that these shared fees (content payments) should be as low as Adsense revenue share since Adsense revenue is largely regarded as welfare for website owners. It needs to be enough to incentivize content providers to really feel like Google is a partner in their business and devoted to a positive business relationship.

The alternative may be that someday you have to pay a large content creator to crawl its site and republish parts of the content. Yes sharing is good, but if the content borrower doesn’t bring in enough revenue (analytics can tell you if your google news readers view, click or buy things) then is it profitable to be hosting the traffic from that source? (yes, hosting costs a ton of money for large content sites) I guess everyone thought they could replace millions of dollars in branding with a simple search engine relevance project and all their traffic generation problems would be solved. It’s never that easy. You have to own the relationship with your customer, you can’t outsource that to Google or anyone else.

Trust is also one of the BIG hurdles Google has to overcome to really being a star in the B2B space. Google has always believed that any process can be automated by a computer and nobody needs to talk to a human because humans are either too expensive or busy engineering things. This seems to enrage some humans, mostly the ones that run large companies. Also, No customer service and No sales people that can actually answer your questions along with ridiculous inflated PPC rates have actually eroded their text ad client base in the last 2-3 years. (and that whole display thing isn’t really looking great for ROI either when you consider people under 30 don’t respond to them at all)

So, in order for Google to really keep that growth going, they need to compensate content creators when re-publishing their content on/in their branded products in the future or the content creators with the greatest authority won’t be there for very long. Yes, some laid-off journalists are blogging but in 20 years how many will be left doing any journalism at all if it doesn’t pay and very few newspapers exist?

I also think all businesses need to stop every few months and think about the future. We’re too busy overloaded with tasks from laid off coworkers to really do this, but in a profitable world we would make time to consider where things are going in 3,6,12 and 24 months out (not a swat analysis, those take too long and are somewhat cumbersome) and really think about what they think the business should be doing to compete and win and innovate.

Why I dislike Large Blogs

Posted by: theprotagonist5 on: October 28, 2009

I love blogs. I have been blogging since 2002 when my friend Mugsy emailed me and told me to sign up for LiveJournal. A lot has changed about blogging since then, but the revolutionary idea that if you can type, you can publish easily in a word-processing-like interface on the internet has not. The method of blogging to share knowledge by and for non-programming type people is still spreading to the corners of the globe and helping people’s voices be heard in ways we never thought possible.

At the same time I am growing more frustrated with the technorati and the overload of emails, posts, rss feeds and spam arriving on my accounts daily. I am trying my best to stay on top of the active topics in  the  user generated content world as it has forked into many roads that include blogging, social networking, social ads, microblogging and a whole host of a million little startups with other concepts they want to share with the world. (more than can be kept up with or can survive even if they do all innovate)

I have had to scale back my online content consumption several times over the years when it was in danger of taking over my life and all my time. But lately this getting married thing has taken a large chunk of time out of my life too, (even after the wedding) and as a result I am trying to glean all my updates and news knowledge into smaller and smaller bits of time. (apparently being married means I have to do work around the house and spend a lot of time trying to motivate my husband to stop watching hours of TV and do things around the house. Life just got more complicated and we have to learn how to cook, fix things, do laundry and empty the cat-poop-box with much larger quantities now). My work is also very busy (analytics and metrics seem to go nuts in recessions) and no spare time is to be had anywhere in the schedule.

Therefore, I have gone through many iterations of un-subscribe weeks in my email boxes and cut back drastically on email newsletters, of which once I found very enlightening. Most marketing/advertising/analytics/metrics/SEO/SEM email newsletters  these days aren’t as willing to share any real actionable info without you spending a lot of $ so out they go.

I tried to update myself by trying an RSS reader again (3rd try) and I think its been a few months but I am overwhelmed by that too. Its way to easy to get more than 1,000 unread items in the reader and when it doesn’t tell me the exact number anymore I am less motivated to tackle it because it seems impossible.

I have found Google Reader to be good for sunday afternoon fun feed reading and more personal fun  topics/blogs though. Home design is a great topic in the reader since you really have to see it all to learn.

On the other hand I am re-subscribing to some email newsletters and just un-subscribing altogether to others who insist on posting 30-50 items per day! (assholes!) How is one person supposed to read that many posts per blog per day? It’s impossible and on some level, rude.

I know why they do this. It is partially a play to keep new items being published every few hours to keep the Internet addicts coming back for more traffic and it is also a play for search engine dominance by having more content in the engine for every possible term than anyone else. These teams of writers churn out mostly regurgitated posts about content repurposed from other blogs without much new insight. Some do deliver genuine news and content you can use but scanning through 50 posts is way slower than scanning 5 emails. The content and pics seem to load soooo sloooowly and an email you read, scan and go to what you want quickly. Big offenders of this are ReadWriteWeb (on volume and not separating feeds), Silicon Valley Insider (regurgitating and trying to predict the future even though they’re usually wrong), SEO Roundtable, Apartment Therapy (OMG, holy re-post everyone elses content and fill up with summary posts daily to waste everyones time, generate page views and sell ads), Jalopnik (jebus stop showing us every detail of the 24 hours of Lemons in every city across the country and asking us what our favorite imaginary dream car in a movie with Bruce Willis: waste of space, use summary feeds please! On a cable bandwidth line it takes forever to load all these damn images!) and Media Post (phhbbtt). ALL THESE BLOGS have been banned from my RSS Reader. Some have been demoted to email updates but others are just gone.

Also, I’m not programmed to think to go see my rss feeds yet either so I often forget about them for several days after a good several hour scanning session finally getting the numbers down to below 200 new items. then I return the next time to see 1,000+ again and feel defeated. In contrast I have OCD about keeping a clean email box, and completely forget about facebook until I am completely bored. I guess that is a sign of my age bracket. (34)

I wish that this spammy fluf put out there to fill space could be eliminated. I also wish that these blogs would split their feeds into sections so you would be able to just get the posts you were interested in. Like if new original content and re-purposed other people’s content were separated in 2 feeds, it would be a big help.

I would also recommend that they stop doing summary posts. They piss me off. I wait a minute or 2 for something to load in the darn reader only to see its the same posts from the local editions of the same blog.  Poo, if that happens 15 times in a day I could have spent that time sleeping and then I’m annoyed. 

These blogs also do this because they are in some get-rich-quick rush to make money as a profitable business before Google figures it out and bans them or something. Yes, blogs have an elitism to them that says, duh, if I can make a slice of the money publishing from what the Tribune used to, I am going to do this as fast and as hard as I can. And it over saturates the web with watered down content that is just filler mostly, even if it does increase ad impressions and some adsense revenue if you’re into web-welfare payments.

I also would like to recommend that if you want to start a blog you keep the posts to no more than 2-3 a day and resist the urge to just regurgitate other people’s posts and link to them saying how great they are. Research things you are really interested in and share your own unique experiences. Any web-bot can be an aggregator, what we need more of is real people sharing experiences and knowledge to make social media stick and not die out because of spam/splogs and info-overload. It is these people who become trusted advisors and get the visitors who come back again and again.

And this is also better for the rest of us who have to go clean the cat-poop-box and have a life offline now that they are married.

Update 10/29/09

http://scobleizer.posterous.com/why-i-dont-use-google-reader-anymore

I guess Robert Scoble agrees with me to a point, though he blames Google Reader for a bad format and experience and not the blog owners for copious amounts of useless content hiding the good stuff. I guess there is always room for improvement and certain people discover it before others depending on how they use the info/product.

Update 11/5/09

How much content is too much content? Read Write Web chronicles these mega content sites and their race to populate the web all by themselves by posting 200+ posts per day. We should call it the Answers.com business model.

http://www.readwriteweb.com/archives/the_age_of_mega_content_sites.php

 

It really needs a glove with the case built in for the left hand.

It really needs a glove with the case built in for the left hand.

I just got an iPhone.

 Since all the hype has died down about these iPhones 2 years later, and people have accepted this device as the most amazing thing ever I thought I would post my reactions to this nice but not miraculous device.

The first thing that I realized when I got this iPhone was that its a video iPod. (of which I also own) It is a repurposed design of a former product. That isn’t revolutionary at all.

It’s like someone at Apple said, wow I like my iPod so much I’d like to make calls from it and ditch my phone. And they did it. All the technology was already developed for a former device. Some new things did have to be added and re-engineered. But there is so much re-purposed from 5-7 years ago, the development costs were probably not that high because they knew pretty close how to use the materials to do this from past experience.

Now I see this Apple tablet image in the news and think they are re-purposing it again on a larger scale. I get the if it’s not broke don’t fix it idea, but their marketing and PR hype is a bit off.

I think these functions work really well:

  • The touch screen is better than the old Palm Treo one and more intuitive. I am impressed at how they solved the QUERTY problem with a touch screen.
  • I think the apps are also very good and its nice that they share the love with the app companies that develop them. I don’t think $5 an app is a bad price for what they deliver and plus you should think before you download a ton of apps and a cost helps you do that. The alternative is that your HD gets full and crashes quickly.
  • It syncs with Yahoo email very well, which is what I use for one of my accounts. It turns out that email is very doable on a small screen.
  • I like the pull the corners effect to read web pages and increase the size of the fonts so you can click a link. This is very intuitive.
  • The GPS is pretty good. I watched my phone show a blip of my location on a map that was about 2 seconds behind where we really were as we drove home. That is pretty good bouncing off a sattelite that fast. I think the directions from where we are to an address will be very helpful in the future.
  • Doing the convergence thing and having the phone, music player, GPS, camera and email all together works great.

I think these things need work:

  • The rss feeds don’t always work on the iPhone. Not that it doesn’t literally work, but these are items I’d like to read in more depth, and on a tiny screen its hard. Also all the links go out to the web and I am finding that I can’t get that data very easily in Chicago.
  • The web issue is still an issue with web enabled phones. I hated that things took so long to download on my old Treo 650 and 4.5 years later its still an issue with the iPhone. (heck its an issue on my computer sometimes with Google reader)
  • I think people who have iPhones use them on the go a lot and the backup for the wireless network are free wireless networks. Which means you’re in trouble if you want to download an rss feed in google reader online. (meaning the bandwidth exceeds the ATT mobile network and that is sometimes spotty with its coverage)
  •  The Metra commuter train and Chicago CTA don’t have free WiFi on their trains and busses and you can’t always find one when you are on the street either. (neither do our cars) So, there are a lot of times/places I look down at my phone and can’t connect to anything (phone or internet network). fail.
  • I feel like we’ve developed content and a device for reading things in real time that wants to be downloading info/updates 24/7/365 and the networks still look like swiss cheese or a spider web, with gaping holes in them. We need more ubiquitous universal access before these devices can really be life changing.
  • The touch screen is great but then switching to a physical button for on/off seems counter intuitive. Why not make all the functions be a part of the touch screen? I keep looking for an off button in the screen itself. 
  • The battery life is horrendus. If I read email and rss feeds on the train and bus between home and work I use 50% of my battery life. Holy Monkeys, this needs a better battery or a plug that pops out the side that you can stick in any outlet you find.
  • I also like that Steve Jobs has the kind of what I say goes power and involvement in the details to make his products good on many levels and keep the design level very high. It’s impressive he has been able to hang on to that power in a large company, it is rare to see and keeping one person in charge makes decision making faster, easier and true to the original purpose. Its how things get done if that person is well rounded in knowledge and willing to enforce what they preach.
  • There is also the annoying problem that on any field you need to enter text you can’t click to put the cursor anywhere on the field to start typing except the end. If you want to change one letter you have to backspace the entire field until its blank and start over. We need to have a click to cursor ability/function, do apples just not do that?
  • The me.com thing they sell as an add-on is cool but way way overpriced. I cited that 1 yr of Flickr unlimited access is $25 and 1 yr of full LiveJournal access is $25. Why is syncing my phone to the web $100 for the year? Assholes. I did get a small discount and got it for $65.
  • The Apple sales guy was over the top. I really hope I never have to go back to that Naperville Apple Store again. He was about 18 and very arrogant. He made me (age 34) feel stupid for not knowing everything about the iPhone or web phones and his Apple Brand Arrogance and demeaning tone was disgusting. Why ask us about our computers at home? Why rip on them in front of us? When you don’t even own one? Admit most people have windows machines and then say why you might consider the Apple, don’t just say everything else sucks. OMG, and don’t explain everything for 2 hours when I just want to buy the damn phone. Dragging things out forever and then asking 7 times if we want to buy the apple care program that I didn’t want. And when someone says they will look it up online and then decide later, don’t say look it up now on this Apple, that is a high pressure sales technique and if I didn’t need a phone that day I would have walked out of the store at that moment. Totally unethical and wrong to do to a customer while you are looking over their shoulder. So, at all costs avoid Apple sales assholes that admit they don’t even own any of the Apple products they sell.  Just buy stuff online if needed. 

The basic thing is that the phone was worth the $288 that I paid (for the 16 gig). I paid like $300 for the Treo 650 in 2005. I think if this works for a few years it will be ok, and worth the purchase. But it really doesn’t need the hype or the arrogance.

Jay Leno’s Prime Time Show Experiment Flops

Posted by: theprotagonist5 on: September 15, 2009

I am glad I am not the only one thinking this, but yet my initial reaction was “why are they recreating his incarnation of the Tonight Show an hour earlier?”. Ugh. The same old slow humor? The jokes you really have to stretch, strain and reach for? More not really funny headlines? More lame monologue jokes? Ugh…Click-Off, delete from DVR.

I’m not of the prime Jay Leno age audience (I’m 33) but I am pretty sure that the people who collectively voted Jay Leno into office on the Tonight show many years ago are 55+ now and not looking for change. That must be why this is the exact same show, with the same band, the same lame bits and a new set. And the Oprah bit was kind of lame and the CGI used for the TV in the picture looked really fake. And they need a fireplace or something behind the 2 chairs on the stage to make it more like a comfy living room conversation and less like some window to Hollywood lights on that ridiculous over the top backdrop. How about a view of the Ocean? The beautiful scenic cliffs overlooking the ocean in one of those all glass mid-century modern houses would be a cool look.

I think we yearn for something fresh and new and look to see Jay do something unscripted for once. I actually kind of liked the way he was asking Kanye some tough interview questions like Diane Sawyer would do or Charles Gibson.  (although the one about Kanye’s mom was below the belt)  I also enjoyed the car wash sing and dance number for its impromptu serenading of an unsuspecting (or maybe not) girl at the car wash. (although the sex jokes in the song were a bit too much at that hour).

I think we want to see something outside the realm of a studio scripted variety show and more of an impromptu (reality based?) type of variety show. And let things happen as they may when set up for some kind of interaction on stage. Jay is actually funny on an improv basis when NBC lets him. I think we want to see more of Jay’s actual personality. We know little about him that is real and compelling because he has been behind all these writers for all these years. We’d like to get to know him better as a person and a presenter on this show, and it doesn’t have to be all comedy bits all the time. Think about what the variety/chat  show could be when you open up the boundaries.

I would like to see a little more Jonathan Ross and Jeremy Clarkson and that Parkinson guy style in the UK influence on this show, since its no longer late night. (with or without a 3 walled green room) Be silly, be open, interact with the audience, run around outside the studio, bring new people in as writers, with an improv background. And interact with people online about the show and take the online interaction into the show itself. Think more Ellen and less Oprah. Think more Jon Stewart and less Rod Stewart. More Letterman ok less Letterman… you get the picture…

And my biggest pet peve: Where was the star in the reasonably priced car segment? With the tricked out battery powered Ford Focus? I pretty much tuned in just for that because I am such a Top Gear UK  nut and they did not use that in the show at all.

I think they could bring back Jerry Seinfeld more often for reoccurring appearances if they would let them genuinely show off their friendship and allow them to do segments where they do stuff they genuinely enjoy together as friends. Why not do a road trip challenge ala Top Gear with Jay Leno, Jerry Seinfeld and Tim Allen? Three baby boomer car guys with very different personalities. I think there was a bad Disney movie about that, but reality is far funnier and they would have to drive their own cars.

I think there are limitless possibilities to where Jay’s show could go, but recreating the same tired format and segments is so limiting and will loose steam fast. A lot of people were relieved when it ended, looking for Jay to do something more fresh, new, funny and clever.  Let him evolve this show and turn it into something new that people will be fascinated with again. Being risk averse is easy and challenging the safe route will push TV and the show further into new funny territory. At least go see the groundlings improv and see what kinds of ideas some new writing people would have for the show. You never know, you might like it.

Hidden fat & Cholesterol in Foods

Posted by: theprotagonist5 on: September 14, 2009

I am still hot on this topic of finding hidden fat and cholesterol in my diet because I am still faced with how to get my Cholesterol down from 243 to under 200 in the next 6 months. I am not wild about the challenge but I don’t really have a choice either. Its my health right?

I have been to Jewel (our local grocery chain store, they’re pretty nice actually) and reading a lot of labels. I am finding a lot of fat in places I didn’t think I would. Here are some of the suprising foods I have decided to avoid to stay under 40 grams of fat per day.

Anything Organic.Organic food doesn’t have to be lowfat, so to make it taste better they leave the fat in despite all the health claims. Some of those organic granola energy bars had up to 12 grams of fat in them. A lot of it is from coconut and nuts in general. Yes, nuts make things taste better sometimes but you can’t have nuts in everything, despite it being good fat in them. Beyond about 6 almonds worth per day its still too much fat for the average person.

Any pre-made bakery, cookies or granola bars. Granola bars may have 8 grams of fat per bar and cookies can have 6-8 grams of fat per cookie. How many of us eat just one? Not likely. The only ones I found that were bearable was a low fat sunshine brand granola bar with 2 grams of fat and a honey graham cracker cookie and generic nilla wafers with 3 grams for a serving. I still like my sweet but I am not going anywhere near the enteman’s aisle or the key lime pie freezer.

Cereals. Yes, cereal. You don’t even get to enjoy the fat in cereals. Why is it there? I am not sure but some is from nuts other fat may come from the yummy clusters. I am not sure, but shredded wheat with frosting has 0 grams of fat and LIFE cereal has 1 gram, so those are the best of the bunch in my pantry and they’re plenty sweet.

Light Salad Dressing.Most of the big agrifoodmanufacturing companies have gone with a light is better than full fat strategy to sell more food because its tastier that way than at fat free. So finding fat free dressing is more of a challenge these days, yet the light dressing can have up to 6 grams of fat in one serving. How many of us only use one serving though? Back to fat free only for me, even though some of the fancy brands are a bit more expensive.

Pro-Biotics Again the health food claim but not low fat. A pro-biotic bar that was next to the Yogurt was 12 grams of fat. It was made of mostly nuts. Even the pro-biotic yogurt has 2 grams of fat in those tiny one ounce containers. Sneaky!

So generally I am looking for foods that have 1-3 grams of fat and anything 4+ gets tossed back on the shelf. One bright spot: The sunmaid english muffins with raisins (by the eggs in the fridge case, not the bread like you would think logically) only have 1 gram of fat. But no butter is allowed on them for me, I use jam instead.

The absolute worst food I found was a frozen Quiche about 4 inches across that had a whopping 26 grams of fat! Avoid quiche at all cost!

How do you lower your cholesterol? With what foods?

Posted by: theprotagonist5 on: September 3, 2009

I heard from my doctor on Monday that I have high cholesterol, it is 243 at the moment. The good cholesterol is at 71 and the bad is 146. Yikes! I am only 33 so this is a bit surprising. We really took the test on a whim, not expecting it to be that bad yet. Yes I have a family history of heart problems (my maternal grandmother died at 50 with a heart attack and my paternal grandmother died at 55 from a stroke) but I never knew it started this early.

I do feel like I have time to work on this, at my current age I can make changes now and hopefully reverse some of the issues. There are some suprises though that lead me to believe my genetics aren’t that great. Not only am I a lot younger than most people with this cholesterol score, I also don’t eat the things they say are causing it. I am not someone who eats red meat every night, cheese, whole milk, butter or eggs. I think there are some sneaky causes to high cholesterol though that may not be as straightforward as the advice they have given me.

The causes I think are:

1. I am completely sedentary. I get less than 1K steps a day because of my job and where I live. This isn’t really changeable which sucks.

2. I eat out a lot, because we work a lot and I am a pretty bad cook. I really don’t know how to make anything besides grilling it, boiling it or the nuke it in the microwave method. I also grossed myself out on healthy choice and lean cuisine frozen meals in the 1990s so I can’t really eat them anymore. So I need another option besides skim milk and fat free cereal for dinner.

3. Healthy food is expensive! And Complicated! Yuck, or it’s raw which isn’t that great. I really can’t afford salmon or a fancy salad every night. I have to look into some low fat/cholesterol options.

4. Carbs may play a role in this. Both because many carb-licious items have butter/iol/fat in them and because carbs get eventually turned into and stored as fat. I am a carb addict. I would much rather come home and eat a pile of pancakes or muffins than meat any day. But then again I’m polish and we do carbs like nobody else. (and I like the serotonin from them too)

5. I have to get reading labels again. Both with packaged groceries and in restaurants. Hmmm an iPhone would help with looking up nutritionals at restaurants. I really have been lax in looking into that and keeping track of what the heck I put in my mouth.

6. I am consistently surprised that I gain so much weight from just a few calories extra and how little I work off. I think part of the equation is also loosing weight, but I’m not morbidly obese either. I am bout 20 lbs heavier than I should be, which definitely needs to go since its a cholesterol making machine, but it’s not like I have done anything drastically bad yet and I’m already in trouble.

The man-foods we usually have at home that I am no longer allowed are:

1. Brats (duh, we’re mid-westerners and they are really cheap)

2. Pizza (again a cheap fast food with a huge amount of cheese and most of the time Steve also likes meat)

3. Bakery (sob!) I love any kind of baked goods and I just got a kitchen aid mix master for a wedding gift. Sigh… I have to do things like angel food cake (egg whites, no fat) and light bread and limit carbs generally.

4. Hamburgers (again cheap food that is freezer friendly and fast to make)

5. Ice Cream – I usually eat light ice cream and not all the time, but this is probably best left off limits.

6. Snacks – Granola bars are really formulated to taste like cookies and bakery these days, and they have the bad stuff to match. Candy of all kinds can’t be good either.

SEO Update from Chicago

Posted by: theprotagonist5 on: August 17, 2009

Everything just got a bit harder with the new Google Caffeine update for the search engine. If you haven’t heard about it yet you can check out the API to see how your website will rank in the new engine compared to the old engine.

I would say that most people began to understand the old engine in a logical way from experimentation over time and many businesses thought they were just “following the rules” building sites in a way that fit with that logic. Now the new engine will be completely different and all that work will be gone. I looked at some sites and saw how they will compare between the 2 and the results are a challenge.

One site went from 12th to 44th for a key search term. Another went from 5th to 23rd. It is almost universal that everyone who develops a business model around search will be hurt by the change whether they are spammy or not.

I am all for reducing and removing spam/affiliate networks/link schemes from google to reveal the real content but the actual companies with the products/services/tools that businesses and professionals use will be hurt by the update and some may suffer financially as a result. Google just doesn’t have the human ability and reasoning skills in a robot algorithm to tell whether a site is spam or not. They’re going after spam and hurting other legitimate businesses.

Investing in marketing might be something we start looking at like investing in stocks/bonds/401K/the market. They have had long standing recommendations on asset allocation between stocks/bonds/international funds/currency and other types of investments. They associate risk levels with each one and say things like; invest the percentage in bonds that matches your age or diversify and reallocate to maintain that level of diversification between investment types 2-3 times per year.

Investment Strategy with Marketing may look the same someday. SEO might bring in X% of revenue and cost Y% of budget but is highly risky, so you don’t invest as much in it, because it is all potentially going to vaporize when Google decides to update. Things like Branding on TV and Radio and Outdoor are more expensive and not trackable, but companies have been using them for decades and they are very low risk. You spend that money on awareness and people know who you are after that. PR is another wild card and social networking (viral) marketing is another component with low cost and high risk.

Companies may want to diversify their marketing and advertising dollars based on risk as well as the ROI because within a few clicks of a mouse in California, the entire web changes and all your efforts may go up in smoke. This idea definitley favors the old methods and in some ways, internet banner ads. Display advertising on the internet is way undervalued right now and people are also starting to look at ads online like they used to on TV. They are actually paying attention sometimes. The conversion rates have gone down on average, but for mainstream brands and trusted sites they are near 5% (up from .01% years ago) when you include post impression data (people who never clicked, but went to your site anyway).

So, I guess the mood I am feeling today is one that is cautious optimism about old advertising methods in light of Google pulling the rug out from under companies, in the way they always do. It doesn’t help that adwords pay per click costs are as high as $20 for many mainstream words and can go as high as $100 perclick. Then when the conversion rates are so low, nobody will pay that. Most of my clients are abandoning ppcads and someday may do the same with SEO. It just doesn’t pay.

Blog Template Redesign

Posted by: theprotagonist5 on: August 11, 2009

I just noticed that WordPress had some new template CSS designs available and I decided to update around here a bit. I hope you like this clean white bright design from their library of options, I thought it looked cool.

I am in a bit of a blog catch up month since the wedding is past and work is now the crazy part of my life. I hope that by month’s end (Aug 09) I will be updating my collection of blogs more than once a week. (each!) I know its a challenge but I really enjoy how different Blogging is than my regular day job in data analysis of online advertising. Sure numbers are cool, but sometimes you need a break from all the format requests for millions of little excel tables in minuscule fonts. (that are of course needed all on the same day and only with 24 hours notice or less).

All in all I am tired, but blogging still excites me and I am happy to have a job in the current market, even though I get frustrated just like everyone else at some point. So, I will hopefully be more active on the Protagonist5 blog again soon.

ps- Why does WordPress come up as a mis-spelled word in the spellcheck of the WordPress.com editor?

Why the Microsoft & Yahoo Search Deal Sucks

Posted by: theprotagonist5 on: July 30, 2009

I blogged about why I thought that the Microsoft and Yahootalks were not going to yield anything useful last year and was satisfied that they stopped wasting time trying to buy each other out of financial trouble. Now it has been widely reported that Microsoft has gained access to Yahoo in a search partnership deal. This is somewhat better but again, the executives have not listened to the public.

1. This Yahoo-Microsoft deal still sucks for several reasons. One being that Microsoft Ad Center is the ad display engine being used in the partnership and not Yahoo’s Panama. Neither have the depth or ease of use of AdWords. Anyone who has ever placed any pay per click search ads in their life would choose Panama over Microsoft Ad Center as the system to use. Maybe MAC makes more money but there are too many limits on bids, keyword availability and restrictions on running your ads to make it widely accepted.

2. The recent Netflix prize showed how much collaboration benefits organizations rather than competition. The revenue share partnership deal usually shares no information about technology or business strategy at all between companies. Its a you win, I loose, I’ll just pay you for handling this for me-approach to solving a problem, that doesn’t work in the long term.

The Netflix prize was recently awarded when a group of individual competitors and small teams banded together to use all their ideas in combination to finally get above the 10% improvement mark in matching/suggestion technology and submit their top result. In the last day before the time was up, another group of researchers banded together and topped the previous best submission also by combining all their ideas together at once.

Then in the last 12 hours the first team did come back with another submission just slightly better,  to win,  but the overall idea/lesson is still the same. If you really want to improve on consumer products and experience with really complex technical problems like search and suggestions, you have to collaborate rather than compete.

Yahoo and Microsoft would do a whole lot better against Google if they got the Bing folks together with the Yahoo search folks and started collaborating on this daily via videocam rather than doing an affiliate marketing type deal. This deal is evidence that Microsoft is being run by the lowest common denominator these days (and loosing a lot of money that way) and Yahoo’s CEO won’t be around long. She has made a decision that helps her contain and cut costs of running her company in the short term and that decision has sacrificed the long term marketability of her product.

In fact Yahoo was a search company primarily. People only used email, Yahoo news and other functions like Yahoo Answers because of the search engine they knew. If you take that away you don’t have an identity as a company. And they will lose a lot more search market share and preference by outsourcing to Bing even if they get paid a little bit more profitably in the next 2 quarters. This is pretty much the death of Yahoo. It is really sad.

Product Promotions and Tie ins for Flickr

Posted by: theprotagonist5 on: July 30, 2009

Every once in a while I look at a product and think of something that would be cool to do with it but is usually impossible. Today the thought was that Kleenex or Scott Tissue should partner with Flickr (the photo sharing site) to let people choose photos for their Kleenex boxes.

The reason this came to mind is because I am an avid Flickr user (since 2005) and there is a very pretty photo being used on the Kleenex box I recently bought and have sitting on my desk. It is a photo of a street somewhere in Europe with flower boxes and pots of geraniums all long a very old but pretty building. Flickr is full of photos like this and Kleenex would not have to pay royalties to use them. Creative commons has licencing available to share and use people’s photography that opt in for it. Credit would be needed in printing their url or name on the box in small print in the corner though. Plus other opt ins have been sent through the Flickr website for creative commons, like the opt-in for use of my photos in the Getty Images collection(none of mine have ever been chosen, but I said ok anyway).

I think something like a kleenex box is just as much a personal style product as it is a general use commodity. Some people who enjoy creativity would rather buy a box with the most interesting photos that Flickr has ever had on their site on it, or even spend a little extra to customize it and have their own photos on a more permanent box and refill the box over and over again. Other companies known for great photography like Martha Stewart Magazine and National Geographiccould offer their photos in the pool to choose from also. It is kind of like outsourcing/crowd-sourcing the creative design process and personalizing it at the same time.

This whole e-commerce process could even be online where someone chooses from pre-determined designs or builds their own permanent Kleenex (made from recycled plastic rather than cardboard?) boxes for each room in the house and orders bulk Kleenex to refill them again and again online. Then the most popular designs and photos could be eventually rolled out to supermarkets and sold for the same price as the regular packaging but would be preferable for the people who really enjoy upgrading to cool photography and great style. 

Flickr users are usually creativity/style interested people and also usually bloggers. The promotion for these new products would be possible without buying media if they could ask the bloggers to all spread the word on their blogs within their circle of readers, family and friends. They could give one away free to the blogger to blog about and show people how it turns out and looks in their home. Unless the order process sucks, this would be a great advertising-promotion. 

Would there be a cost savings in this product? Probably not, but the uniqueness may help market-share when the cost stay the same. The new ecommerce platform for web sales, creative setup, output and shipping would be expensive. But there would be little or no creative design, advertising or marketing costs involved. So it is less about cost savings and more about a new business model.  Would this stay popular long term? I think initially 2-3 years yes. But then it may evolve to a more eco friendly approach of buying refills and not wasting resources on boxes all the time and that will be the big differentiation.

Eventually creative designers will be added back into the process because people get bored of all the work involved with customization after a few years. But the technology involved on the internet could always supply information about the best most popular photos that have been rated the highest on Flickr or other photography sites. These could be chosen by designers or by market researchers that keep up on pop culture trends and sent for mass production too.  So, sometimes using subliminal methods of crowd-sourcing by using existing 3rd party data can help a lot too, because people have already done the work in voting for things, you just pick from the top of the list.

Now I am so bummed that I can’t go to flickr, select a bunch of my favorite photos (flowers, LOL Cats, landscapes, food, scenery, cars, TV show screen shots, travel locations) and put them on Kleenex boxes. Someone needs to build this soon!

New Media and New Information Paradigms

Posted by: theprotagonist5 on: May 29, 2009

I have been hearing about the demise of the newspapers, the rise of search/social networking/new media and the internet fragmentation concept for years now. (almost a decade?) And I just read about it again today with the newspapers secretly meeting to try and sort out monetization methods to save their business. At the same time I am a Guinea pig living through this time of change/shift in how people find information, use information and consume things. Here are some of my observations although not in a concise dissertation format yet. 

  • We are at an odd time in internet evolution, on pause between big developments. We got email, IM, web sites, RSS feeds, Blogs, social networking and now Twitter. We don’t need more services or ways to interact on the web. We need better all inclusive ways to connect and consume all in one. Ways to make the experience more relevant and more inclusive of many kinds of content at the same time. Not wasting our time.
  • I can’t help but notice that at 33 I have never really “read” a newspaper. This indicates to me that newspapers were not that important back in the 1980’s to my generation when their profits were healthy and the internet was but a dream for most of us. (Except being something to line litter boxes and bird cages with.) I hate the size format, I hate the ink and I always have. I actually like the ads though, especially the Sunday fliers. 
  • Weeks go by without my watching any TV. This started about 3 years ago when I got high speed internet. It’s not that I don’t like TV, I just don’t have time to sit for 2 hours plus and I know if i sit down I won’t get up and get anything accomplished in the evening/weekend. And I don’t like overly repetitive things. I was watching the sell that house shows on HGTV to get ideas about how to sell mine and after about 3 I got it and didn’t need to watch any more. Reruns aren’t nostalgic to me really, more just boring. And reruns is all Cable TV is about.
  • The only TV I will drop everything for is Top Gear UK. When it is in Season we trek over to my parent’s house and watch wwith extended family weekly. Everybody drops everything to watch that show. It makes you laugh, it makes you dream of fancy cars and it inspires you to take grand adventures regardless of what the outcome is.
  • This leads me to a general cluelessness about a lot of local and newsworthy (?) events. Things like buses that are Hijacked and what the weather will be tomorrow. I also find that these things weren’t essential to me in the first place. I carry an umbrella, what’s the big deal?
  • I find myself focusing on things I’m interested in. Maybe this is the political polarization people speak of? I read my marketing emails/newsletters/blogs as well as home design blogs and write my own blog as well. I check status on Facebook/Twitter/Flickr and maybe update if I have something interesting to say. And I work a lot. I also am always investigating 2-3 new directions for my work/career. Not all of them pan out, but they help me figure out what is evolving that I need to know about.
  • I do still use the phone (yes the land line). It is the best way to reach my parents and Steve’s parents. Steve’s parents email but mine are not really into it. And we try and go visit once a week in person. In person time still matters.
  • I am a book reader because I am a train commuter. I have been for years now and it has created a small library of business/marketing/analysis books. I order from amazon when I see something I like and then go consult the pile of books for something new.
  • And that is all I have time for. Now with a husband (fiancee really for one more month), 3 cats, 4 litter boxes, a yard, wedding planning, condo selling, house hunting, family organizing, laundry, food shopping & cooking I am overbooked. I don’t even get to skype/call my friends very often. A party invite seems really daunting these days with the schedule we keep.
  • I wonder about new media uses and if we will really care about anything not personally relevant to us in the future? Will a police chase matter to everyone in Chicago or just the people who live by the highway where it happens? Will we be less distract-able by sensational news and distracting entertainment? Will we be able to channel the news, information and analysis we really need into our lives and ignore the products/content we really don’t care about?
  • On the other side of the coin, how will we ever discover new things? I find myself looking to find out what is happening on the internet a few times a week and look to Google News and the Yahoo home page. Not the Trib. Yet somehow the list at these sites is always limited and not really anything relevant either.
  • There has to be something in-between a completely open fire hose of information and one select rss feed with just content from one niche area. There has to be some middle ground between being hijacked by ads for 20 minutes of a 60 minute program on TV and not knowing at all where to find a dress for my rehearsal dinner when my usual 5 clothing websites didn’t pan out. (who has time to go to a mall?) ((and why does Google shopping suck when the main search is generally good??))
  • People won’t pay for news. Period. They will pay for some kind of extra relevant cool service though. They will pay for innovation, new products that are noticeably better for some reason. Things that simplify your life.
  • Ads should not be integrated more with content as if they were the content. It blurs the line in what is really true and what is marketing speak. And although they may pay the bills for a while, people will eventually figure it out and abandon that medium that does this.
  • We need another search player. Google is not enough and although they do some things well, I am not a fan of everything they create. I would like more companies to work on real time indexing of information as well as historical archiving to keep information accessible if anything happens to Google’s accessibility. At some point people will be so hooked they will be able to charge for a (low cost) subscription to the search engine itself. 
  • More people need web enabled phones with internet use active. I just read yesterday that out of 57 million people in the US with internet capable mobile phones only 18 million have internet enabled! (netpop stat comparing us to China) 31.5% of the people with internet use phones don’t even pay for internet access? (only 13% of all the cell phones total) This is a huge hurdle to making info more relevant and accessible because people carry their phones everywhere. Things like bigger screens, flatter profiles and easier software app use on these phones will help the adoption rates improve. 
  • Identity management and security is also a problem. We might like something like OpenID but only if sites still allow anonymous comments too. Privacy and being able to say something important without being hunted down in person for your opinion necessary for getting people to adopt this identity management software and make our lives easier between all the hundreds of web sites and e-commerce activities we do in a day and consolidating that information for our own personal use.   
  • Data mining is going to have to improve. If statistics are wrong 25% of the time like stated in the Numerati book, we really need to combine automated data crunching with human decisions about data more often. Numbers are meaningless without someones explanation. This completely changes what and how data is configured, crunched and reported and can determine/undermine your results even if you manage to collect it perfectly.
  • All this plus the only way out of a recession is through innovation. We’re waiting.

Dancing with the Stars Winner Shawn Johnson

Posted by: theprotagonist5 on: May 21, 2009

I am thinking with Shawn Johnson winning the Dancing with the Stars finale they might need to stop allowing gold medal winners from competing. I think anyone who has done a physical activity at that level that involves both art and skill like in Gymnastics and Figure Skating will likley win. Kristi Yamaguchi won and now Shawn Johnson won. This is getting too predictable. They need a beginners division and an advanced division of people who have some sport background but not in ballroom. And not in dance specifically. Otheriwse this will always be no contest. And eventually very boring to watch.

TopGear Weddings and Marketing

Posted by: theprotagonist5 on: May 19, 2009

Those are three things I seem to be talking about this morning.

1. I am slightly jealous that the TopGear crew already incorporated themselves into someone’s wedding and therefore probably won’t be able to find a way into mine at Cantigny in the suburbs of Chicago. Bummer. Maybe we should rent the corvettes then? As an homage to TopGear and our love of cars? Read the full story here at the Daily Mail from the UK. And the Sun UK. Maybe we can do some kind of challenge in getting from the wedding ceremony to the reception? If any of the TG crew reads this blog thanks for including my ideas if and when that ever has possibly happened.

2. Wedding Planning is arduous and totally consuming of every second of free time you have when you are this close to the final date. I haven’t been updating this blog because there are so many things to manage. Oh and did I mention the I have to move out of my condo in 3 weeks also? It finally sold after 6 months of marketing and price lowering. Maybe moving would be a good TopGear challenge? Just don’t let them plan a wedding, that would be disasterous. No amount of compensation for mucking up would help fix that after the fact.

Between figuring out who will be attending, seating charts, making things like name cards and menu cards, making tiny bows on wedding favors, picking the set lists for the music, meeting with the church minster, and the soloist, seeing a test run of the flowers, getting the gown hemmed, insisting that the groomsmen and fathers to finally go rent their damn tuxes already, and matching the table runners and who knows what the f else, I have no time. It is a bit frustrating already. Now that I think about it, I am about ready to offer to turn it over to the TG folks out of frustration and a lack of sleep. I almost don’t care how it turns out, I just want my life back.

3. It hasn’t helped that I have been swamped with work either during this time, so I haven’t been able to blog about new online marketing trends either which is what I do for a living and should be easy and quick to write about. But I am working 12 hour days for difficult clients right now, so this isn’t happening either.  Anyway, it will be a while until this blog is updated regularly again, but I do plan to be back starting July 12th.

Update; the only TG tie in at my wedding was that we had a TopGear Table and a Nurbergring Nordschlefe Table. We also had a Star Wars table a Les Chats Table and a bunch of others named after our hobbies and interests.

I am beginning to think there is no way an average American can invest in the market and make any money for their retirement in a 401K. I was reading this morning that 5 and 10 year returns in the portfolios of most mutual funds are negative now when they calculated in the huge losses from recessions in 2001 and 2008 and the beginning of 2009. (Q1 hasn’t been kind) 

As an investor (for my 401K) I look at that and say: yuck! Why would I put my money in something that has no long term value?

My fiance sent me this article saying that now 20 and 30 years are the benchmarks for best overall performance in mutual funds and stocks in the market. Yikes! 20-30 years? Who has that much time before retirement? Who can invest for that long anyway?

When you consider that most people’s salary starts dropping when they reach their 50’s (because employers don’t value old employees and can’t spend time/money updating their skills) you really have 25 years max to work with as far as investments for retirement.

You start your first real paying job with a 401K at age 25 and you may not be fully employable by age 50 although you will likely live to the age of 80 or 90.  There’s your 25 years to save and invest for 30-50 years of retirement.

I also think there is something else going on here affecting the 20-30 year market profit numbers. The US Markets benefited from a long term technology/innovation and growth curve from WWII to the 1980s. Personally, I think that was a one time deal and we will never see that kind of long term prosperity again.

Why? 1. Because we don’t understand enough about technology to innovate on that level again to create that much growth. 2. Because the US has higher paid workers than anywhere else in the world and everything gets manufactured and produced (and serviced) somewhere else. 3. Because we’re too complacent and have too much entitlement as a country of workers. Work creates wealth, not shell games with securities.

That brings up another point: We’ve been playing a shell game with our economy since the 1980’s. De-regulate, re-regulate, stimulus, fix, fund, trade, outsource, sell, leverage, whatever… It’s all a shell game to us worker bees and the internet has been the only significant improvement in technology to create new industries and jobs in the last 20 years. We need more than that to survive and prosper as a nation and a world.

I don’t know about you but I can’t stand to take that much risk with my money. I have some in a 401K but mostly my retirement is locked in a 5 year CD IRA at 5.25% that was a promotion this fall when banks wanted more cash reserves. I changed companies in 2006 and rolled over the old 401K to a bank in 2007 because I knew the 10 year recession was coming soon and I didn’t want to risk timing it.

There will always be people who game the market and come out ahead, but those of us without finance degrees, huge money to invest in undervalued markets or inside scoops will never really profit on the whole. Many of us will get out exactly what we put in and maybe less considering our lack of  investment prowess. So, in that level of risky why not just put it in the bank? Positive 3-5% sounds a lot better than negative 40%.

I hate the inflation argument that says that 3-5% isn’t enough to make money after inflation. Guess what? Inflation has been very low and inflation doesn’t stop when you have negative returns either. I’d rather have some money dependably than none at all when prices are higher. 

You may be asking why I want more innovation and less investment in the market? Doesn’t investment in the market lead to more innovation?

NO. Most of the mutual finds and stocks you can buy that are highly rated are in huge old (one trick pony) risk averse companies that have already peaked and can’t figure out how to do anything new. They sell shares to raise cash and then have old people make decisions like the old days. Venture Capital,  new small businesses and Universities are the place where innovation happens. If I could invest in those, I would. But then again I don’t have millions of dollars and apparently I won’t any time soon.

What are the best proven ways to fund your retirement and create wealth then?

1. Have a side job for extra income you can save (part-time weekends or evenings a few nights a week)

2. Own rental property for extra income (you need to live near it for this to work)

3. Have fewer kids if you’re contemplating having a family (ok we don’t always control this, and we love kids, but nobody is going to debate that they are expensive) 

4. Own a smaller home (smaller mortgage = smaller amount in interest paid (lost) to the bank)

5. Don’t go into debt on credit cards or car loans (hello! 25% interest, MONTHLY! on some cards)

6. Live frugally generally, keep your cars 10 years, don’t buy new clothes every month and don’t buy big ticket items like TVs and Computers every few years. Spread out the expenses over the long term.

7. Share what you have with others. Seriously, knowledge, help with projects, donating time and donating items you no longer need, as well as hand me downs between families help kids and neighbors live better within their means and help the community live better too.

8. Take care of your health. Eat less junk, lower fat, lower salt, lower carbs. Exercise daily. Take vitamins. Don’t work in an industry that has a side effect of cancer. Visit the doctor regularly and if something comes up treat it early, it will cost so much less in the long run. Heath issues start in your 30’s and get more frequent in the 40’s, 50’s and 60’s. Expect to pay more every decade for health costs in your life/budget.

These are all real tactical changes we can make to save more money monthy and yearly that will get better returns than the stock market and help prepare for inflation. What else do you think can help?

 

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