SAAB Car Company – Saying Goodbye

Saying goodbye to SAAB cars. I viewed the TopGear UK (season 18/Ep 5) show this weekend at my brother’s request, and found that Jeremy Clarkson and James May had some nice and not so nice things to say about the loss of SAAB (Swedish) car company late last year.  Since I still drive a 2001 9-3 SE turbo 4-door hatchback (117,000 miles), this episode review is also a summary of my thoughts on losing my brand and the history I have with my car.

First off, I was surprised to see the TG UK guys mentioning the SAAB cars at all, since it has been about 5 years since they have included any SAAB cars for review or inclusion in their show.

Their review segment provided a look back into the history of SAABs that included some interesting and odd findings:

1. After WWII the SAAB company found that the need for their airplanes was greatly diminished and put a wing designer to work designing a car for consumer purposes. The result? A profile of a car that looked like the profile of a wing.

2. Some of the earliest SAAB cars had issues with small 2 stroke motors that required the gas & brake pedal to be used at the same time since these (lawn mower) engines mixed the gas and oil together, lubricating and fueling the engine all at once. When driving down a hill there was still a need to lubricate the engine, hence the gas/brake pedal use together. This resulted in some issues with brake failure as James demonstrates in the photo above.

3. They also cite that in later years GM had several budget talks with SAAB engineers about making their cars the same as another brand/car/platform with just the badges/grille/tail lights different (like how GM is trying to cheapen/kill Buick right now by inserting Chevys like the Sonic as the Verano) and SAAB continued to defy them until their last days by making vastly better cars in safety, design and usability. I am glad that someone told the arses at GM that this strategy never works, it only cannibalizes your market by making expensive cars that look just like the cheap ones. On the other hand, SAAB was massively in debt because of their decisions and that did lead to their end.

Image from Flickr

4. Top Gear also showed the old SAAB jets in almost every advertisement possible. The only ads I remember were the quirky hand drawn animated ones that starred my car. I thought the “Born from Jets” line was a more recent one, but in reality it was a very tired and worn out marketing line that has no actual relevance to the cars. The only similarity between the cars and the planes is that they were both made from steel. It is too bad they never came up with an ad for “the smartest people on the road” featuring the geek-eliete with their vintage framed glasses and european scarves that are so popular these days.

Jeremy & James also went into detail about some of the best hits of the SAAB years.

1. They demonstrate quite literally that if you drop a SAAB on its head (upside down from 8 ft off the ground) it is much more surviveable than a similar BMW dropped from that height. Nuff said.

2. They also point out that in their opinion, SAAB drivers are some of the most educated people driving. Not car education, just generally well-educated folks. They keep referring to architects as the target market, but the people I have known to drive SAABs have been doctors. At least that is who introduced me to SAAB cars, and I have been driving one ever since.

My take on things:

Even though I bought my SAAB used in 2004 (for $14,000), I will agree with the TG guys that these SAAB designers/engineers have always been quirky and brilliant at the same time. I had previously owned 2 almost-identical ruby red 2 door Buick Regals and this black-midnight-egg car seemed so much more sophisticated, luxurious, sporty and european. Because it was.

1. I found the origami folding cup holder both hilarious and very functional in a small space, although when the coffee mug gets stuck and you yank upward to release it, the mug hits the rear view mirror and splatters coffee all over the dash.

2. I decided that I really like a Turbo charged engine for both efficiency and power. There was always a small turbo lag, but then it kicks you in the seat and take off whether you have the sport button on or not. All this, and I get 25 mpg average and previously I was getting around 18 mpg with a much slower car.

3. I found out that heated leather seats are a necessity in Chicago. No matter that they are a dark grey/black and require layering towels on them in the summer after sitting in the sun for hours so you don’t burn your bum.

This is what moving looks like with the hatch full.

4. I don’t know how I ever lived before I had flip down seats and a 4 door hatchback for carrying things. I have impressed so many loading dock guys when I transform the car like origami and they remark “what kind of a car is this?” while loading furniture/TV/boxes in the back. It also made moving to three different locations a lot easier. Did I mention it hauls like an SUV and gets 25 MPG?

5. I am quite proud that with the SAAB sport button on, I can usually beat my husband’s Integra GSR in a drag race. This may be because he has to waste time shifting gears manually and I don’t. (I understand that isn’t the proper theory but he doesn’t shift quickly)

But it hasn’t been all wine, roses and warm heated seats with the SAAB.

Some of the funniest moments have been when it fails.

And SAABs fail in the most spectacular ways possible. And when I say spectacular, I mean expensive and weird.

SAAB won't start - service men pushing it from the car wash

1. For the last 6 months I have had issues starting the car after running errands, stopping at the store and getting my car washed. We initially thought it was a water/rain related problem shorting out the electrical and security systems because after 30 minutes of inactivity it always starts fine (yes it has done this exactly 7 times). This past weekend I had this happen again and found that after locking myself in the car it started fine. Bizzare.

Towing after the fuel pump line crack spewing gas problem

2. I had a fuel pump line crack after some Chicago winter snow hydroplane-ing in the alleys (which don’t get plowed and you just drive through them as fast as possible so you don’t get stuck) which resulted in my 16 gallon tank of gas being spewed out all over I-88 on my way to Aurora, and it was empty within 60 minutes. It is freaky when you smell gas and you turn the car off and see nothing dripping, no puddles, nothing. Then see the gas gauge dropping by the second as you drive. Freaky-Weird-Bizzare.

Somebody at the dealer liked my car enough to park it like this.

3. I had to replace the turbo at 80,000 miles within a month after the 6 year warranty expired. I was on my cell phone in the showroom with customer service yelling that “this is why nobody buys a SAAB twice”. They paid for 1/2 the $3,000 cost.

4. I have also had the odd collection of failures like the LED dashboard displays ($800 each) and the electric antenna (stuck up then, stuck down now) as well as small things like headlights that go out and come back at random, regardless of the age of the bulb, the air conditioning system needing to totally be replaced (both the condenser and the compressor) Another $3,000.

5. The brakes always squeak when I am backing out of parking and the electric side view mirrors broke within a few months of the warranty expiring. The fog lamps have never worked. And the wheel wells are rusting because of the salt on the roads in Chicago.

A little burlwood on the dash makes a girl happy.

All these things have gone wrong so, why am I so reluctant to give up this car?

It is unique, my black egg car looks like nothing else available today, and is the only car that I have ever seen that combines the best of all possible features into one. In this crazy over-diversified car market where there are too many companies and too many models to choose from, I really enjoy a car that gets all of the qualities you want in one vehicle. I am waiting for another car company to see the value in this all-in-one-car strategy because I think they will win a lot of the public’s respect and sales. Here are the strategy highlights:

We had hope for a few weeks that it would become a koeneggsaab, but that never happened. I also wondered why Alfa Romeo didn't buy SAAB since they made quirky cars also and the 9-5 looks a lot like several alfas.

1. Safety (I have never had to test this) Having not had an accident, I would say that great brakes are a plus, airbags a must and a structural frame that can be dropped upside down is a differentiator.

2. Luxury/Comfort (don’t go overboard) But leather heated seats and an upscale interior is a must. A little burlwood on the dashboard makes a girl happy, but no chrome and no carbon fiber or suede. (ick)

3. Sport (for everyday use) Use of Turbo 4 Cylinders has recently caught on with Buick via Opel. I want an e-Assist and a Turbo in the same engine. Possibly a supercharger too.

4. Fuel Efficiency (25-40 mpg) More would be even better.

5. Convertibility (hauling in a hatch, see A7, Panamera) I see so many sedans on the road that could become a 5 door without changing much. Once people have the availability of this feature with a luxury car they won’t ever want to buy anything else.

6. Reliability (ok they could have been better) But over the years I have been driving my SAAB I have had some great long distance trips and most days I get to work just fine, no matter how cold it is outside. Those Swedes knew how to make a car for the cold Chicago winter.

The 9-3 lived outside for the first 5 years I had it.

Pinterest Success in 2012

I have been seeing bloggers refer to “pinning” images on Pinterest for a year or more and just recently I finally got an account started. Pinterest required linking to my FB profile which was a dealbreaker, but I deleted the app and unlinked it afterwards. I was curious as to why Pinterest was different than other mood board sites (polyvore) I had seen that didn’t really impress me. At the same time I have been reading more about how Pinterest drives more traffic to retailer sites than Google Images, how women are the primary audience and why Pinterest traffic has taken off like a space rocket.

My take on the site as a web analyst, a woman and a user of the site may be different than the media’s perceptions. I concentrate on the behaviors and uses of the site and have listed my opinons on their growth/success here:

Some reasons I think Pinterest has been a growing site:

1. Images do say more than a 1000 words – They can make you feel hopeful, creative, inspired and motivated. Great images move people. That is why good photography is both art and marketing at the same time. (think Flickr/Instagram) What happens when you want to see that powerful/inspiring image again? Do you bookmark it? With your other 1,000 bookmarks? Blogging it has been better, but not everyone wants to blog and some people frown on hotlinking in your posts although that is what Pinterest uses. Flickr has been great with it’s searchable favorites image list, but not everyone likes Flickr like I do. Some people just want to link other people’s photos and not upload their own. Facebook is ok if you want to blast your friends with all the images you save/share about your home remodel project and make everything archived by the borg, but I really think image saving/sharing is out of context on your personal branding page. Capturing and sharing this image information has had a tricky history and Pinterest solved a problem we didn’t know we had.

2. People are busy and ideas are fleeting – Maybe this is the ADHD generation? I am a GenXer. I have way too much to do, a reasonable income and a very short attention span. I have a hard time keeping track of things that aren’t completely essential and ideas are on that list. In a personal example: With my process of moving around a lot in the last few years, my confidence in the house decorating department was a bit threatened from being a bit out of practice. I have made up for it with a huge file of images saved on my computer from design blogs. It was an old school solution to needing a place to look for ideas from images I already filtered and liked. Did it create solutions for my house? Yep, several rooms in the new house have been redone based on color pallettes from those photos. But in a day I may only see 1-3 photos I like from 50+ interior design blogs. In a year that is a lot to comb through and it isn’t share-able offline nor is it accessible from anywhere. So, Pinterest has recently proved more accessible and more shareable for keeping these images. Plus it is free for now. I could see them evolving into suggesting ad based photos by retailers based on your tags/likes/pins in the future.

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3. Trends/Decisions are easier to analyze when you have all the information from multiple sources in one place. I find it difficult to make buying decisions in this day and age because in most every category there are too many brands, products, colors, choices, prices and options to keep straight. (information overload) Making a pinning board for new shoes you are considering buying takes a lot less time than going to the 5 stores in your area and trying to decide that way or ordering online from Zappos and having to return them all. Plus you can save that pic of that shoe you love but don’t need right now for later. Side by side lists and comparisons make shopping a little easier, but in most cases these wishlists really work on selling to you and others. Someone recommends something, you loooove it, click-click-bought. That isn’t really a bad consumer strategy. I have found that if I ever pass on an item and want to look it up to buy later, it is impossible/gone  with how short the merch time is in stores (online and off) and how styles change so vastly that it may never be seen again. (yet the things you’re never very thrilled with seem to pop up again and again in many different stores). Items/Pictures that are popular on Pinterest may have more staying/selling power due to the large audience or they may be more trendy when people move on to the next micro trend. I am not sure yet because there is a lot of churn in products these days, some people consuming constantly, others stopping completely.

4. Like TED some ideas are worth sharing. I enjoy seeing what my friends have discovered and pinned. It tells me what they are into, what is new, what really good ideas/recipes they want to share and hopefully some of those ideas are good for me too. I have found some interesting clever solutions for household annoyances this way. True, this may just mirror the offline world where women would share tips on household stuff while chatting in the yard, but it makes sense for other subject matter/industries too as long as there aren’t proprietary info in the photos and there is a collective community sharing information. This could be a marketing strategy if you have real solutions your product offers and the story can be told in an image that looks real.

5. The biggest reason? Discovery is a process that a lot of us get a big burst of happy from. It doesn’t matter if it is online discovering photos, reading a magzine, watching a TV show, taking a vacation or creating something like artwork or crafts. Many of us have jobs that are pretty specialized and we do a short list of things for the company and don’t have a lot of variety or creativity in our daily lives. I have found that I need some form of creativity (writing, photography, art, dance, design) in order to be happy and I have a feeling that this may be the case for others too. Even the simulation of creativity by discovering and learning from photos of how to keep wrapping paper on the roll with a sliced toilet paper core haves us that Aha moment and makes us feel happier, smarter & more connected. All this in an easy to use format and without requiring much reading for the ADHD generations.

6. Another reason it may be growing is that Pinterest is very accessible on iPads which can go anywhere in the home when you have time to look at it. (the app is just fair, I prefer the full site in the browser on an iPad) It is a guilty pleasure just like celeb blogs on some level. I think mobile/tablet use is making the site more addictive although probably not the main reason for it’s success. Now that retailers (Etsy) has added pin it button to their listings pages I hope more retailers do this to help promote their products. One thing is clear though, it will take 500+ views and likes before you find someone ready to buy, and you will probably have to have some familiarity/trust built with them first. Most people do a lot of window shopping/dreaming on the site, a lot more than buying. But that is part of marketing, getting the word out in the first place, or as some say, creating the need. A large enough audience may just be able to significantly impact sales too.

7. The more I think about it there are more reasons that this site works well and attracts people so quickly. An element of new sites that often works well is keeping the interface simple and the navigation self explanitory. (especially with people who don’t have a lot of time or patience) In this case the content/images take center stage and the navigation/functionality is uber simple and almost in the background. If/when they would like to expand on it they can build more complexity over time and teach the audience along the path to more features just as/or before they get bored with the current ones. Facebook has done this pretty well and has been able to innovate its way ahead of many other sites.

Any other reasons you think Pinterest is growing so quickly?

Design Trends 2012: More reprocessing of the past

This article in Vanity Fair describes a design rut that we seem to be in at the moment.

I’m not sure I would describe it as a rut, but I think there is a lot of reprocessing going on.

You may wonder why I care.

I don’t work in design but I do have this habit of moving around a lot, and buying/selling/decorating houses so I can move seems to be my unofficial job. I also have 47 blogs in my RSS reader under the home/interior/design category that I have been using as resources for about 4 years. I see a LOT of design in order to have an opinion on it.

Looking at all these blogs, I have wondered how the 18-25 crowd looks at a lot of the resale stuff, clothing and music from years past as new. (anthology, lonny, backgarage are examples) I attribute this to a specific age group because that seems to be my observation from the bloggers but it could be more widespread.

I do think as a rule the younger generations tend to drive style & design innovations and it then travels through age brackets like waves. By the time it reaches the eldest brackets the youngest don’t want it anymore.

Its like Eddie Izzard once said, things work in a circle: cool hip & groovy is right next to looking like a dickhead, but you can’t back into it, there is only one way around.

Some of my thoughts about this younger generation’s design mash ups:

• They take furniture that my grandparents donated to charity years ago and call it mid-century modern and cool. I sometimes call this style “granny chic”.
• Sometimes the rooms look like a 19th-20th century explosion with no 2 pieces with any similarity whatsoever. I sometimes think of it as the garage sale look.
• This new generation takes jeans and sneakers from the 80′s and call them cool one day and wear bell bottoms from the 70′s the next.
• They have convinced me that yellow gold colored jewelry is ok again after loathing it for about 20 years post 80′s.
• They like 80′s music, and not really the stuff I feel nostalgic about.
• The people who haven’t lived through much of the 20th century seem to be driving the rebirth and reprocessing of all the styles from that time.
• It is also important to note that the millennial generation has the highest unemployment of any age bracket due to the recession and it may not be a surprise that they would think so differently about design/life and choices based on what they can afford.

The vanity fair article cites several reasons for this design rut. One being a cultural overload where people just can’t process any more new information because the internet/call phones was too much! This may be true for the Boomer age groups but not the Genx-Millennial. I think the millennial is actually driving the design changes and for completely different reasons.

Does this drastic innovation make me less interested in new stuff? New design? More nostalgic for the past? Not at all.

I feel lucky that all the drastic innovation and change that is listed in the article happen just after I graduated high school. (internet, computers, cell phones, social networks, search engines) None of the available professions at the time really appealed to me so it makes sense that I now work in a field (internet marketing) that didn’t exist in 1993. I look at these radical changes as “normal” and something I need to and like to learn about.

I think there are other elements to this design nostalgia epidemic and reprocessing phenomenon.

1. It is easier and cheaper to reprocess than invent. This relates to my previous post about ROI being the only metric in business these days.  Society has no time for developing cutting edge design. Good ideas come at the sacrifice of time and a lot of re-dos, and time is expensive just like materials. And what materials are available now that weren’t 10-20 years ago? No real innovation there either. Things just keep getting made from cheaper less durable materials. The only R&D going on is how to make things cheaper that look good but fall apart quickly so the customers come back again to buy more. Plus we don’t have enough trees for everyone in the world to own teak/oak/mahogany furniture.

2. We have had a more documented history in the last century than ever before both through museums, video/audio, photographs and the family history of people passing down their personal stories while living much longer. We look back at history and think, boy they had it right.  Nothing is as elegant as how they designed things back then. And they took pictures in B&W, what an elegant design choice! You get reprocessed things like the PT Cruiser/Plymouth Prowler/Chevy SSR, Oxford Heels, Swing Dancing, Sailor Pants, Pea Coats, Red Lipstick/Bottle Blondes, Bombshell hair, Mad Men, Starburst Clocks and just about any kind of hat.

3. Law of diminishing returns: It is also more difficult to keep finding something “new” in design when we have to design so much more stuff. It is common for Americans to replace their entire closet of clothes every 3 years and stores have to replace everything on the floor every 6 weeks to seem “new” again. We kind of don’t respect good design, or any design. As a culture we want to throw it out as soon as we see it in too many places and be more unique again. Shows like Project Runway also show how anyone can be a designer with training and everyone gets more educated about what the demands of great design should be. This makes the general public much harder to impress.

4. At the same time a certain part of the population is sick of all the new-new-new and the churn that happens. We want useful, dependable, reliable and timelessly elegant.  We don’t have time to go shopping for things every 6 weeks in order to find those elusive great items at a great price before they’re sent off to the overstock stores. And of course when you do need something…you can’t find it anywhere because the supply chain in China didn’t anticipate that need 6-12 months ago, and it’s not “new”. I think some people literally choose to go retro because they see it as timeless. In many cases this is cheaper, more elegant and less work.

5. Globalization happened. We used to think it was quaint to go visit another country and come back with something to remember it by.  Now we see places all over the world in places other than World News Tonight or National Geographic. We see the world on Facebook, Flickr, Instagram, Tumblr, Pinterest, Imagur, Stumble Upon and Google. What used to be new to us is not all in mash up mode. We take the best of every era as well as every culture in our past to create this new hodgepodge mix that represents who we are. And everyone is more global now than we were 20 years ago. I have had fascination with asian prints and indian jewelry as much as scandinavian furniture. We have bought most of our cars from other countries for a while. It is just lagging that the rest of the items we buy are more globally influenced too. I sometimes click to buy things on Etsy or from a blog link to a store and don’t notice that the store isn’t even in the USA until I see the shipping cost. Sometimes I buy it anyway, it is a rare moment to be unique in my neighborhood.

Lastly, we’ve seen the future before.

We grew up hoping for flying cars and they never showed up.

Our future can be found in watching FUTURAMA. Or Wall-E and  Idiocracy.

We know where things are going, and it seems more about garbage and less about space ships so I’m going to hang out with the millennials and see what else they come up with.

New Ideas for 2012 and Beyond

 Concepts and ideas I believe in that I think will become important in 2012 and beyond:  

1. Resale Stores selling Vintage stuff like New Merchandise - furniture, clothing, housewares. These things cost a lot to produce (time, money, materials, labor, shipping from China) and are being thrown out by the garbage load. Americans don’t value what they have and give a lot of things that are perfectly good to the trash. Things have changed somewhat with a lot of charity resale stores gaining popularity in the last 10 years and since the 2008 recession more mainstream stores have popped up. EBay & Etsy also foster this trend. I buy a lot of stuff through resale/etsy. But I have grown up within the vintage/antique culture and know what I like. I also pay attention to a lot of design blogs that continually reinvent old stuff to look new again and use things in new ways I never thought of. Bringing value to things that were otherwise not worth much. The resale business requires a good eye for possibility, sourcing, cleaning, warehousing, categorizing and marketing/sales.

2. Gold – Those cash for gold places have made many family heirlooms dissapear. Along with the clean out all your grandmother’s hoarded stuff trend, there is a lot of wealth being redistributed from the bottom to the top. People don’t know what stuff is worth, sell it for less than the real value and the few pieces of jewelry they had that would increase in value over time are gone in order to pay the rent. I think these cash for Gold places also foster thefts, but I don’t have a lot of data on that. These phenomenons are related to the standard of living in the United States in some decline while the rest of the world races to catch up. We may very well meet somewhere in the middle, accepting a life less than what we thought the American Dream provided.

Healthcare Ideas: (I’m not a Doc, and this is my opinion only as a patient/consumer)

1. Acupuncture : Seen as a mysterious therapy for a myriad of ailments, most of us don’t really understand how it works. But if that works for those who afford it, then it will continue to prosper. It doesn’t have the long list of side effects/risks as many meds. (I have not tried this but I plan to)

2. Therapists for more than just prescribing drugs - depression is prevalent and is easy to hide. Drugs help some (or most?), but understanding how your mind works is really very valuable and only possible through therapy. Finding someone who does cognitive behavioral therapy that you work well with, and affording it is another story. I view this as more training/education than therapy for some people. 

3. Gene studies, counselors and understanding your genetic health. 23andMe.com has made this cost effective for many more people, ($200/Yr)  but understanding and interpreting this data will be key to living longer. I tried this service a few months ago and find it fascinating although not very impactful with my health yet because I’m not sure what to do with it and my regular doctor isn’t really into genetic analysis. I found I am 87% genetically similar to my brother, I have none of the rare genetic diseases they test for, I am lactose intolerant (I suspected this anyway) and the top health risks that I face genetically in the long term (in comparison with average population risk for these diseases).

4. The yearly Physical Exam – I have read about this gaining momentum, I think this is relevant based on aging baby boomers increasing health needs and GenXers falling apart much earlier than their predecessors. We all had yearly physicals in order to play sports and enter school as kids, when we lost our pediatrician after college we had nowhere to go, no insurance to help pay for things (and no job either) so we stopped going. And jobs don’t require physicals like school did. I think GenXers (like myself) may be seeing how important that these are now that I am in my mid 30′s with so many health issues.

5. Digital Health Analytics – This is a big one that stretches from having your test results in a portal that contains your digital medical records and may allow you to send messages to your doc (MyChart) or as far as tracking all your health data over the long term and analyzing changes in test results and readings that may indicate an earlier detection of disease and aid MDs when they don’t have a lot of time with each patient anymore to do the analysis themselves. This works well with the people who do go for a yearly physical.

6. Radiation: Patients may start asking questions about the neccessity of X-rays & CT Scans and instead ultrasound (harmless but not as clear) may be a prefered (lower risk) way to investigate some health issues with ambiguous and or minor symptoms. The Fukashima power plant meltdown has raised issues about what allowable levels of radiation we should have (milliseverts) as well as long term effects of radiation exposure, and nobody ever tells you how much radiation is being sent into your body by that machine taking pictures. Things like microwaves and granite counters may also go out of popularity because of the low level but accumulating radiation you are exposed to by being in the kitchen all the time. We live in the Midwest so Radon is also a silent killer more people are learning about, but like with any of these ideas this comes with a lot of skepticism.

Things that annoy me: (these came up today while reading, although they are not new)

1. Juicers and people who swear by this. Seriously? It is like a weird cult headed by Gwyneth Paltrow. Eat your veggies yes, juice them not necessary unless you really want a 15th appliance in your kitchen.

2. Paleo Diet – People in the pal eolithic time lived so much longer than us…We should definitely do that. (Sarcasm) Avoiding processed foods, the raw diet philosophy all have some logic to them, but overall we have to moderate things.

3. Brita Type Filtering Water in Showers/Whole House – For most people this may not really make an impact, but if your water quality isn’t good, maybe it is worth it. Sounds expensive and just another thing to maintain in a house that keeps falling apart.

4. The Nothing Is Free Additude - People get turned off by being nickeled and dimed whether it is their phone service or their doctor or their car. Companies should be willing to spend money up front proving that the process works or giving certain things away to build the relationship. Once broken not all relationships mend quickly. This idea also permiates a lot of  R&D, Business Development, Product Development and Venture Capital Investments. If we don’t do the research, testing and try things we won’t ever discover the next better innovation. With a life cycle of 3-5 years for some businesses it seems like the risk outweighs the reward and nobody is willing to move forward and the economy stalls further. Reinvention is key for most industries.

Top Gear Season 17

It is almost that time again. June 12 26th the 17th season of Top Gear UK starts. The marketing gurus at the BBC have finally decided to run the same season in the USA on BBC America as in the UK. Last season this meant a 2 week lag time, but considering the editing needed that was pretty good. Now I’m seeing daily posts on my Facebook feed reminding me that it is coming back with some big social media campaign and we’re only a week away.

I am somewhat jaded about this season though, because of a lot of controversy that has surrounded the show and the presenters in the off-season. I have also been watching this show for far longer than most people (since 2004) and think it has been some of the best TV ever created.  One thing should be clear about this list, I love Top Gear and have been telling everyone about it for the last seven years, so these issues may be different than the way you feel about the show not having a long history with it. Some of my concerns to think about before you set your DVR/TIVO to record the season and commit yourself to 10+ hours of TV:

1. Jeremy Clarkson is an arse. We all know this, and he amplifies the rudeness of his character for laughs most of the time even if it isn’t his real personality. There is also a charismatic charm there, but he seems a whole lot less charming lately. There have been reports about evidence linking him to dating a female crew member on the Top Gear MPH Tours (he is married). He even wrote about it in a printed piece in 2010 thinking nobody would get it.  Well this whole issue kinda spoils it for most women fans of Top Gear. Most women find a charming guy that is married kinda interesting but a charming cheat isn’t going to work out for anyone. The mystique is lost. This whole thing was clumsy and a mess for someone that has been grooming his career for decades. The only twist I can think of with this story is to possibly meet Chelsea Handler if he does decide to get a divorce. With his wife having been his long time manager, this whole issue has put Top Gear in a precarious position knowing they still have to work together.

2. Richard & James have had as many TV series going as Jeremy made in the last 25 years. Therefore, I think they’re stretched a bit thin. I also think they’re both losing the newness of the experience that create the genuine reactions on camera that really resonated with the audience. (if you’ve seen one Bugatti, you’ve seen them all) Jeremy entertains but the people relate to James and Richard. But with so many super cars of their own now, is this really exciting anymore? I kinds feel like they need some time off to get back to their roots of why they are not Tim Allen or Jay Leno and why that made them great presenters.

3. They’ve possibly run out of new things to do. The show has even used some of my anonymously posted ideas (Bonneville salt flats)  Possibly because they thought of them too. But if I’m no pro are they scraping the bottom of the barrel? I do think they have created some of the best TV in history, but that is such a high mark to meet again and again. I foresee cross promotion coming with all Top Gear country teams (UK, USA, AUS, RUS, CH) pitted against each other in some kind of epic battle of automotive wonder, with subtitles of course.  I think they need to start looking further from car entertainment ideas and into other types of shows/experiences and bring the cars into them in order to keep the originality high.  The USA Show has a lot of possibility because it is new, and I am almost more excited about their prospects than the UK team right now.

4. There are BBC budget cuts. And it is hard to coordinate script writers, the best cameramen & editors on the planet and all the special effects and projects that go into the show on a smaller budget. Those sweeping helecopter shots aren’t cheap and all the automakers use them in their commercials now too. Heck Jeremy Clarkson may have to start doing his own driving. (check the windows when they show exterior shots of the car, grayed out, it’s not the rainy weather either).

5. And last but not least, They’ve run out of tricks. The comment from Ben Collins about wearing a curly wig to do Jeremy’s power slides hit me hard. I know Jeremy Clarkson is good at managing Top Gear because he has done many different shows on UK TV over the last 25 years. Heck, you’ve looked up the Motorworld show? Far less interesting, and in one he rides a motorcycle (very well btw) around the track at the F1 race in Monaco. Jeremy has had a lot of time to figure things out and evolve into what Top Gear has become. But I think the word is out about  how pre-planned and manipulated things are to get them on camera and ultimately what seems like reality but is not. I’m not sure people are going to be so fiercely loyal to a show that manipulates things so heavily and has abandoned the accidental funny that used to happen. Some people might call this jumping the shark.

The one thing that Top Gear UK has in its favor is that there is rarely if ever any good TV on in the summer in the USA. True, people are outside and not in their living rooms as much in the evenings while it is warm outside, but the DVR saves you while most shows are off season and you don’t have to compete for an audience.

So, will you still be watching? I want to but I’m a bit scared it won’t be like it used to be.

Is More Data Always Better?

There has been a discovery in the online marketing and data/statistics world in the last few years. We have had more websites, products and tools created online than we can possibly keep track of. The terms to describe this deluge of activity we have been hearing the most are “data overload” and “information overload” from both companies and consumers. This Google Magazine uses the term Data Obesity to describe this phenomenon.

They ask the question, why is more data always better?

I think the idea of “more data us better” is common from people who lived before the Internet was prevalent. We had to work hard to find data. Researching something meant going to a library and looking in a card catalog (or maybe something called Gopher) and then finding your way around the Dewey decimal system to find that book. And then sometimes they didn’t even have the book because it was checked out or possibly it was just filed wrong because nobody understood the Dewey decimal system.

On a related note recently we got invited to my cousin’s wedding in Santa Fe New Mexico. My dad promptly went to the library and checked out 3 books on Santa Fe and New Mexico. I cringed. He asked how to find out the flights to book something without a travel agent. I realized I have been traveling since 2000 this way and he stopped traveling about that time so he never has. I introduced him to Travelocity, it was mind blowing and a bit of data overload compared with the OAG book he used to use in the 80′s.

The point here is that finding data was really difficult. People had control over its distribution because it was in print. When it became more freely accessible due to Google and other companies efforts we assumed this would be good, because people could remember where to find it and use it whenever we wanted. We never thought it would get this big so fast. Now travel sites are overwhelming, they have too many choices and there are too many of them trying to get you to opt into something you don’t want while being over charged for bringing a suitcase on a flight. This is just one example of how data has gone exponential so quickly.

Others of us have come to a data overload conclusion when they have 200 emails in several in-boxes, 1000+ rss reader posts from feeds waiting, several work projects, 500+ Facebook wall posts in their feed and hundreds of tweets that have gone un-read. This is among a climate where you have to follow-up with projects 5-10 times to get things done, post blogs/tweets/FB status updates daily to keep on people’s radar, empty the DVR so it doesn’t get overloaded and auto delete something you really wanted, listen to the radio on the way to work just in case something big happens and still find time to scoop the litter box before it gets full and the cats poop on the floor.

And the real purpose in all those tweets/FB posts and feeds is that you business changes yearly and if you don’t know about the latest trend and some real insights about it before your boss asks about it, you won’t have a job for all that long. (in digital marketing)

Having data overload be a “good” problem to have from some people’s perspective (as in that it is growth oriented). The democratization of publishing combined with tracking methodology and databases have all contributed to this problem, giving everyone a voice, a potential following of readers, a data trail to analyze and method to say something important online 24/7/365.  And then we have an even bigger problem of processing what is being said, figuring out if it is important or not and sharing/processing/saving it in some way if it is. Acting on that data is way down the line and many of us don’t even get there.

And this isn’t even the big problem with data overload. Where will we store it all? Why do tweets disappear from search so quickly? Because there are millions of them and the failwhale is full. According to the ThinkQuarterly UK, there are 800 Exabytes of data/information created every two days. It took humans from the beginning of civilization until 2003 to create the first 800 Exabytes, and we’re on a roll now.

Where does all this seemingly random data go? How will we know what it says without having to go into a database table and read specific field information? Where are the software tools to manage all this and still give humans the ability to customize the out put in ways that match the behavior or business purposes that we really need? Does any of this stuff ever get deleted?

These are all huge questions we have to answer as more people publish, share, create, track and do business online. We also have to weigh the possibilities of sharing data openly and locking it behind walls as well as how will people comprehensively find what they need when they want to as well as gauge the validity/accuracy of the information presented?

I’m betting on paid services for personal and business data management/archiving & Analysis tools. We will pay for good analysis, good data access & processing and good reliability/backups when we feel the pain of missing good insight, losing good data and just too much happening. Both personally and professionally. But unless you know how to work with SAP, SPSS, SQL, Oracle or a bunch of other systems data management is largely out of your control at this point. They are the librarians of our digital data and they need to find a workable way to Dewey decimal system it back into order and allow us to use it as humans need to.

Japanese Earthquake Tsunami Disaster is Different from Haiti

Within a day after the Haiti Earthquake in January 2010 (7.0)there were celebrities on TV urging people to donate money to help those who were in need. Within a day of the earthquake and tsunami in Indonesia in 2004 we saw the same attention drawn to the even in the name of help for those in need. Both had telethons on television pleading with the public to donate millions of dollars to the relief efforts.

This time there is a very different mood in the USA a week after the 9.0 scale earthquake off the eastern coast of Japan. (2011 Tōhoku earthquake and tsunami) There have been some Facebook/Twitter/Yahoo links to the red cross to donate but overall the donation numbers I have seen shown on U.S. sites were very low. We haven’t seen any celebrities saying that they have donated money to the cause and our own government isn’t really talking about loans or donations right now in our budget crisis (and yet they’re contemplating invading Libya at the same time). 

We’ve seen the news focus their coverage on the nuclear disaster that was the result of the loss of electricity during the earthquake and the loss of the backup generators because of the water/power of the tsunami. This combined with explosions that cracked containment vessels and a lot of hot spent fuel sitting around in 6 reactors has an enormous risk associated with it. Sure, that is the big-blockbuster-disaster-film story here, but it is not the largest problem facing Japan. The newscasters have a captive audience worldwide with this topic because this is the one issue that could affect people outside Japan.

It is a weird difference in opinion that Americans have about Japan compared with the past earthquakes/tsunamis/disasters in Indonesia & Haiti. At this point in time it surprises me greatly that Americans have issues with a country like Japan to the point that they do not want to help. It makes us look un-educated and small minded. I thought Americans would identify directly with the Japanese, like I do but I’m not seeing a lot of evidence that it is the case.

Some celebrities have been cited making rude jokes about the Earthquake/Tsunami within the last week and Gilbert Godfried was fired as the voice of the Aflac Duck (he needs to be retired anyway) because of rude and insensitive tweets he sent. 50 cent also has been criticized for his lack of understanding and even a government spokesperson in Mississippi had to resign over tasteless rude comments (not really surprising for Mississippi).

I was not always a huge fan of Japan. In the 1980′s I viewed them like many people did, as the reason that US car companies and manufacturing companies here were going out of business. There was the assumption that the Japanese were ruthless and as smart as robots and we felt threatened by that. Now we feel that way about China instead. (I do not feel that way about China though, one of my best friends is Chinese and I’ve spent a lot of time with her family for decades and could never think of them that way)

 In the last 30 years things have changed. I think Tokyo and most Japanese people share a lot of commonalities with us. They love their cell phones & gadgets as much as we do. We’ve adopted their Anime and Video gaming interests as mainstream. Toyota/Honda/Mitsubishi/Mazda sell more cars here than American companies do because people really like them and they’re innovating with hybrids and new ideas like Scion. (I don’t have the exact sales numbers for this, it is more my impression from seeing what is on the road in Chicago). Entire movies have been made about the following for Japanese imports (Fast & Furious) And who is going to give up their big screen TV or computer monitor from Samsung, Sony or NEC? Or their Wii?

But the real change in perception happened when people started liking Sushi. About 10 years ago Sushi started getting popular in Chicago. With it U.S. audiences began to discover the california roll, spicy tuna and the joy of Miso Soup. Along with our broadening pallets beyond teryaki we discovered udon noodles, bento boxes, tempura, sake, mochi and red bean ice cream. (red bean ice cream may also be Chinese, and it is better than the green tea flavor)

We also discovered through Flickr that Japanese people love their cats as much as we do (Junku) and Sakura is the cherry blossom festival each spring.  A blend of Asian styles from China, Japan and other areas is very popular right now in home decorating, emphasizing the strong minimalist lines of furniture pieces and the delicate organic patterned styles. We also share our love of all things digital with Japan. And who can forget Sanrio and the super-popular Hello Kitty and her cast of friends? Can you get any more cute and friendly than that?

So how did I overcome the feeling of competitive anxiety with Japan? By enjoying the exported food. And the rich culture of preparation that surrounds it that makes it unique and special. Exporting your culture really does change views that people have of your country around the world. Through this I have realized that the Japanese are competitive people, but they are also very nice people and respectful of us as a country too. I’ve come to the conclusion that we can learn a lot from them about managing large populations in small places (like Tokyo) and how to continue to innovate in industry, manufacturing and the economy.

So that is why it bothers me that the U.S. population is not really doing anything to help here. Sure, some closed-minded conservatives will always have rude views, but I really think the people in America should do something to help.

Instead of understanding that Japan is a nation of people with a lot more in common with us than most of the world, a large portion of the U.S. public continues to focus on the differences. The bottom line is that Japan is an industrial/manufacturing/technology based economy like ours. The average person in Japan is pretty well-educated on a world scale, like us.

In fact we really do depend on each other a lot, buying/selling from each other and sharing strong bonds of family and friends across borders. We can’t just stand by and watch these nuclear reactors go out of control and not think about the people who don’t have food, water or homes anymore. It is a disaster just like anywhere else in the world. And that world has gotten a whole lot smaller in the last 10 years with the internet, skype,  international business and Sushi. And we’re not doing enough to help.

The Future of Marketing

I’ve been thinking about the future of advertising & marketing lately sincem y boss is off to SXSW this week. I’ve found that in the last decade there is a new trend that takes over as the next-big-thing in online marketing every 2 years.

Before that, the TV/Radio/Print models lasted for about 50 years. I used to think that we were looking for the next big model/philosophy for advertising and things would settle into a steady pattern for the next 20 years but I am beginning to doubt that is going to be possible.

Either we’re still evolving or we’re going to always be evolving from now on. I don’t see any stopping in the development of new devices that use the internet nor the methods in how people use them.

This could prove exhausting for companies having to add another “expert” to their teams every year or so instead of making sure their staff has time to learn on the job, which they really should do. It also means that unless there is a new person or time to learn for companies, their effective advertising will become less effective every year they use it just because behavior is changing so rapidly.

A look at what is hot now and what has been popular in the last 10 years.

Facebook seemed to be the biggest advertising/marketing trend of the year in 2010 and companies I work with have jumped on the bandwagon in 2010-2011. I think this is definitely where people are online for a large chunk of their day, turning it into a communication channel for your company isn’t as easy as it looks. I’ve been on FB since they opened it to people with a company email address and I have been hesitant to share that much personal info with a public database like that but the general public seems to either keep it fluffy in content or not care. Ads on the site do generate interest, but at lower click through rates than any other ad medium I’ve seen.

Twitter has also become laser-hot in the last 2 years and has exploded because of celebrity use and the popularity explosion of smartphones on the US market. Direct P2P marketing is the main method if twitter use in my opinion, and they really don’t charge for it in any way. The downsides here are that your tweets are really only alive for 1 day and then they die, and are taken out of the searchable database if someone is not a subscriber.

Blogs have been all the rage for the last 2-4 years but people have backed off lately because content farms were really making them look bad, content is expensive/time consuming to produce and all the blog ad networks that provided a reliable income from it have either gone under or are paying less than 20% of what they used to or have no inventory. So even if you’re hosting for $10 per month and paying some person in india $5 per article you really can’t make the Google AdSense $ to cover it anymore, and there are few networks paying more than $0.25 per CPM. And since you’re less likley to get blog traffic via search these days you have to build a loyal following, and that is either long hours researching cutting edge news content/analysis or going out and shaking a lot of hands in person. Bloggers typically don’t like people all that much. Also, RSS push notifications were supposed to make Blogs portable to any reader anwhere and instead they just became geeky things body understood and nobody used. Bummer. WordPress (and earlier TypePad and Blogger) were the real catalysts here. They gave regular non-programming people the ability to publish anything they want on the web for free without programming a site or knowing HTML. It was revolutionary until we all remembered how hard the Newspaper business really is and how it is far too time consuming to be profitable. Real bloggers blog because they love it, not to make money. Blogs are also a great way to publish content for free if your business is content, that’s not going away anytime soon.

Blogs were super valuable when they were super influential for Search. Search engines were the marketing darling of 2004-2006 and have slid in ROI ever since. Google has made higher minimum bids a regular practice and people have become desensitized to ads. These super targeted ways of reaching people with relevance have also been taken over by giant companies that used them for branding rather than content relevance and watered down their effectiveness. People have also noticed the spam in search and trust Google results less knowing people work the system. Some blogs gained traction as content/news sources that people subscribed to instead of newspapers and propelled real people into the reporting limelight, the rest became archives of people’s personal lives or were spammy and forgotten. Some people will probably stay with search as their core online activity for the rest of their lives because it made such an impact, but others are moving on.

SEO has been the secret marketing tactic of the last 5 years and it has only lasted that long because it has been so hard to build links for SEO and figure out how the algorithm has changed. Lately though companies have been gaming it more than ever and there is too much knowledge on how to Google Bomb something and people know garbage results when they see them. So, there has been more trust transferred to social networks where people rely on their network of friends to filter the news and just pass on what is really meaningful. This method isn’t about discovery or archiving like search was, it is about instant feedback and the trust of the people you know. Bing has not gained much traction and with Google as the only worldwide player, they will continue to do what they want to maximize profits and favor big companies rather than work on the algorithm and better understanding how people want information. SEO will always be needed and always be challenging.

Email is the old skool way to do things online and time spent in email these days is dropping significantly. People have taken their communication with friends to FB & Twitter and we know how to read/process email a lot faster than we did years ago, so less time is needed. Yet it is still the main method of communication/task management for businesses because of the electronic paper trail it creates for projects/accountability. Real Spam, marketing spam, inbox “work” association and other instant means of communication over the years have tarnished Email’s image. That said, millions of people are still tied to their email as an official method of communication that can reach the most people because it has been around the longest.

Analytics is also a trend but in my opinion this has been the most consistent of all in the last 10 years. It is basically looking at and interpreting data from websites and advertising campaigns and making sense of them in a way to make positive changes in the media/ad choices and web content/development to better serve customer’s and the companies’ needs. I hope more analytics programs allow better/easier integration with all links/ads/impressions across the web because this is the key to understanding customers. There have not been many companies willing to get into this ginormous database product area over the years because it is so costly and complicated to get it right. The looming battle over cookies and privacy could change some of the validity of the data if it means that we lose 50% of the data on visitors. More disclosure is needed with consumers to get a better understanding of how these systems work in order to overcome this.

Display Advertising online is the unpopular element to talk about here but this type of ad had grown dramatically in the last decade. You may think back to old times when Gator or WeatherBug installed spyware on your computer from banners and wonder how it would grow. Well a lot has changed. Seriously. As soon as post impression conversion tracking was created we understood that people see and read banners even though they don’t usually click. Waiting for someone to click is pointless in banner advertising. If you track who views each ad (with a random ID number in a cookie) and then who converts and lands on the thank you for purchasing page that is all you need to know. In this space we’ve also seen advances in brhavioral targeting based on demographic data people share with networks (Like your Yahoo or Google profiles) and retargeting based on which sites you’ve visited in the past and may be interested in again. The end result is that Display advertising works, but only if you buy a lot of it. Like millions of impressions and you track from the impression through conversion and not just the click.

Some recent trends that have fizzled are:

Surveys/Customer sentiment measurement gauges. They’re more annoying than useful for the consumer, pretty much a waste of time even with some small incentive. Unless you pay someone $10-$20 they’re not going to care enough to tell you the truth. Nobody wants to say something negative that gets someone else’s job in trouble. If you pay attention to your feedback through customer service you will probably find out more useful information.

Feedback/Comments/Rating Systems. These are a good tool if you have an engaged customer base. I’ve seen some work well like Amazon and Nordstrom, but others like travel sites and restaurant ratings just get slurped into Google as content and your site doesn’t benefit from the functionality. People do trust ratings from customers (real people) more than ads or third party rating systems.

IM Instant Messenger. Some people still use IM as a method of chat, but it never became the hub for activity that we thought it would. AIM and Yahoo had it after ICQ and never really capitalized on it. GMail and Facebook added this as an additional functionality making the original IM programs kinda obsolete when people could do everything in one place.  Skype is the one standalone place this may live on. Skype’s claim to fame is video calls via internet and free voice over internet calls to anyone else online with Skype. Yahoo IM does this too but nobody really seems to use it there. Maybe they should have had that featured in their TV commercials.

Affiliate networks. These were all the rage in 2003-2004 and they have been a big reason for the prevalence of spam in blogs, social networks and search. Farming your online marketing out to people who are not responsible for the brand of your company and will do anything to make a buck is an invitation to get played. A lot of the payouts have dropped from these systems have been shut down or have less than 20% of the payout they once did for a conversion/lead. The message here, don’t trust anyone who says it’s “easy”. Some high level revenue sharing or lead trading relationships between large companies make sense but should always be handled in person by people not through 3rd party electronic networks.

Video may be a success for many people (including cats) but for most of us (and companies) it is still out of reach and vastly misunderstood. From a behavior standpoint, people can’t watch video/audio at work while at their desk because it is too noticeable that they’re not working (the largest audience base that the internet has) and the video content is not searchable because there is no transcription of the content automatically to make it searchable or translateable into different languages. Most people don’t know how to edit video and companies don’t want to pay thousands of dollars for this either. Editors may also have a tough job going through thousands of hours of content in the future to find the meaningful stuff. Professional content creators like TV/Movie studios still have the upperhand here in creating really good quality video and we may not have affordable tools and education for a while yet. Monetizing it is another problem and YouTube is an example of really popular sites not making enough money to really pay the bills since they rely on Google to subsidize them. I think Video may get easier if there are good online video editors (with good tutorials) that become available cheaply.

The Question & Answer format completed by volunteers/users of the site. Yahoo Answers is moderately successful from a search perspective but the general public never caught on and a lot of the answers were pretty bad. I never understood why companies never took advantage of answering questions as a way to create permanent links to their site for people looking for their products/solutions. Now Quora is trying to do the same thing somehow combined with Twitter. More companies seem to be embracing it but again the success of the site depends on the quality of the answers and without paying someone how good do you think it will be when the newness wears off?

Wikis. I wanted Wikis to be big. I am such a fan of Wikipedia and I also work in an industry where sharing content is a daily occurence. Wikis help when you need a reference material to be updateable quickly within a group. It served the encyclopedia niche really well and not many other companies needed something like this.

Now that I have rehashed the past and the present, where does that leave us on the footsteps of SXSW needing to understand what is next?  Some ideas I have may not be fully developed, but that is what the future is all about, speculating.

1. We need more databases, more user friendly-visually configurable-cheap-secure-web based databases. We have a lack of public knowledge about how to collect, maintain and report on multiple databases in marketing. This has only been for the IT and Web departments in the past, we need to free the data to become accessible to more people, although probably not everyone wants that. Some people may find that overwhelming and it does take experience to understand multiple layers of marketing and the effects it has on the data. We also need to find more user friendly ways to link separate database systems like analytics with accounting or orders and web ad servers. We need to resolve traffic flow/identity across all of them in order to understand things better, and we need more processing power to do this. It is also getting easier to collect data at so many points in everyone’s day on so many networks. We need ways to process all these potential new forms of data from wearable sensors to car/directional related sensors to all the video people post online that has no text for content. Basically we need to find better ways to process and understand all this data.

2. Mobile use is exploding but in my opinion very few web functions work well on phones due to the small screen and the variable network connectivity. Email works, Facebook also works. Twitter was made for phones. Advertising was not. How to monetize this channel is a challenge, as is how to reach new consumers in a relevant way while on these devices. One thing is clear, a mobile phone is with someone all the time, possibly even while they sleep, and people very loyal to their smartphones. The checkin-foursquare thing has caught on for some functions and some needs but it is not widely excepted. (more relevant to brick and mortar businesses offline) There is still frustration when full website functionality isn’t included in a mobile design and there is confusion between apps and mobile websites for consumers and marketers. This all may get resolved in time because of popularity. A Nielsen poll found that 41% of the respondents used their cell phone in the bathroom. We’re also not sure if tablet computers fit into this category or not yet. We will see more advertising opportunity on Mobile in the future but it should always be paired with regular Display & Search advertising (and offline) to make the connection.

3. Cloud computing, bye to VPNs and servers and hello to clouds. Also hello to more hacking, more data loss and more outsourcing of IT jobs to somewhere else. This can be a good technology to make your content/data/work available wherever you are.

4. QR codes, maybe? Eh? We get how to use them, not sure what the point is for the consumer? Coupons? Wireless rewards points systems? How do you get this data into your existing order and web analytics database systems?

5. Internet on TV and vice versa. The internet being an on demand database of content you can choose to watch at any time makes a programming schedule obsolete. Live events will have a certain lure but otherwise people will use Google TV, Apple TV, Netflix to access content while using the web in their living rooms all at the same time. Video chat will be better when its on your TV too. This will be very tricky for advertisers. In an on-demand world nobody will wait for a commercial anymore and it will have to be all subscription based. Companies will have to partner with content creators to get products seen, mentioned if there are no commercials.

6. Fragmentation. People may get tired of the constant need to reformulate their entire communication method with family/friends/work every two years and just pick something and stick with it at some point, but in the mean time we will have a lot of noise from a lot of signals all clamoring for a consumer’s attention and that means that they listen less to each of them. This makes marketers have to work harder to be louder and more frequent in their messaging and in turn makes consumers turn it off or change methods yet again. I find that to combat fragmentation you have to advertise on more mediums to be seen in more places. Billboards, Radio, Online & Mobile for example all at 4:30 pm advertising the evening news.

7. Task management - this is the factorization of web and white collar workers. Log into a closed system and a task list tells you what you have to do today and how long you have to do it. No critical thinking allowed without flexibility and more of a contractual-short term-task relationship with highly skilled workers. This could mean people work from home from anywhere, but forget the benefits of collaboration or connection with your job. It may improve productivity to a point, but at some point it is hard to motivate someone to do something as fast as possible when they’re not personally invested in the business (or getting rewarded that way) and working remotely.

8. Digital Archives - People are not able to really keep tabs on all the digital information in their lives. I feel this with digital photos. If Flickr didn’t exist with all my photos tagged and dated I wouldn’t be able to find anything with image names like DCIM21531 and file folders of random events on my computer that aren’t backed up. (ok that isn’t true, my tech husband just started an automated backup on an external drive he put away in a safe place, but until now it had never happened before). What about medical records for someone’s entire life history? What about family history? Emails, correspondence, daily diary blogs and other forms of electronic data? My brain can’t really remember everything and creating an archive to refer back to is an appealing idea. I also feel like I need a secure place to subscribe to in order to save/manage all this content and I’d pay for it gladly. Especially f they sent me a backup version of it on a drive in the mail. It also would serve as an archive for people if someone passes away.

9. Content managers – they used to be called Editors and paid a lot more money. Now they get paid to know the content subject matter and be an expert and may be responsible for writing the content themselves.

TopGear’s MyFirstCar contest

You may know by now that I’ve been a huge Top Gear UK fan for about 7 years now. I discovered the show when I was on a quest for Eddie Izzard comedy performances and saw that he was a guest on the show. This slightly crazy show really caught my interest. I almost immediately found the Top Gear episode where they take 3 supercars through France and get them stuck in a parking garage and I was hooked because it reminded me exactly of the stuff that my brother and I were into back in High School and college.

When I heard about the #MyFirstCar contest from BBC America I thought, we had a good story to tell. And although it is a cost saving move to ask your fans to do your advertising for you, I was still hooked.

For the contest I set out to figure out how one makes a video with the very limited tools I had available. I did not want to talk in front of a webcam, it felt too awkward, and I’m not exactly a glamour model at this point in time. Plus I’m never going to be as interesting on camera as Jeremy Clarkson without some training.

I was looking for the ”ken burns” slow zoom effect on some photos because that is mostly what I had to work with, 1990′s advantix camera photos. I thought I might be able to do a voice over narration and possibly talk Scott into it too, but it ended up just as me in the end. 

We did find that Scott had one vhs tape with some stuff a guy Paul had taped and given copies to the guys. It was fun to watch and see some of the racing stuff I had not seen them do but most wasn’t fit for broadcasting due to my flip camera video of the TV and the nature of the comedy on screen.

I ended taking a few shots with the Flip camera I got from work for Christmas and used them at the end with the car in the garage and we pooled photos from my house, his and my parents. Scanning them in and finding the software wasn’t that hard. (I found Muvee and it wasn’t hard to learn to use, although some people may find it too automated)

Writing the story was the most difficult part. I wrote out a few versions, Scott edited them and then we realized the photos and content were nowhere near as long as the written piece. And I could not read it and watch the pictures to keep up at the same time. So I was winging it, and I say “Um, So, Yea” a lot as I’m thinking of what to say next. We also found we didn’t have photos of crucial parts of the story that were funny so they were cut. We also tend to be funniest when we play off eachother and make fun of eachother and he wouldn’t take part because he’s shy or something.

The end result isn’t a funny video like I had hoped, but like I said most of the funny content wasn’t suitable for publishing. We ended up with a more sentimental documentary piece. It doesn’t have the views to really be a contender in the competition. It was fun though to do something new and try and think about the story in a video creation like what they do on TG all the time. I have even more respect for what they do and the high level of quality in their work.

UPDATE: it is now 2/8/2011, a week into this contest and my video has received a whole 62 views. This is in comparison to the other people’s videos who had really old falling apart cars as their first car and weird stories as to how horrible they were are all 1,000 views and such.

I guess my video isn’t the intended story they wanted to tell. And I admit my storytelling wasn’t great considering my editing ability is limited and the story had to fit what the software and photos provided. And I can’t exactly get on camera and talk about this right now. And I’m just more low key than the guys jumping around on their cars in the videos.

I suppose that I should have expected this. I haven’t been to an improv class in far too long. Best of luck to the rest of the crowd, I applaud your ability to get the BBC people to put your videos on TV.

UPDATE: 2/8/2011 As I was lamenting that the video has not performed very well with views, I got an email from BBCA. Plot twist…

Update: 2.28.2011 – So, they did email us a release form to use the video in their promotional process for TG UK (America). We did see that they did post our video to the Top Gear My First Car Tumblr feed, of which drove about 400 views to the video. I’m guessing that is where our story ends. We haven’t heard anything since and although I asked if our video would be included in snippets used to advertise the contest on TV, and they said yes, we never saw it there. Granted, it has been a pretty busy few weeks so I could have missed it. .

This was fun and all, but considering that Rutledge Wood posted on FB today that he was flying to the UK to meet Hammond for the first time today, and he’s the host of the USA show, I’m not going to hold out thinking that the general public will have any way of enjoying Top Gear in person anytime soon.

I kind of wish I did re-record the voice over since I think I sound like a dork in it, but I’m not going to have time at the moment. Maybe at a later time I will be able to spend more time on car related videos.

Update 3.1.2011 - I finally had time to go through the episodes on BBC America tonight and look for the 1 commercial spot they use the #myfirstcar clips in, which is usually somewhere in the 2nd half. I saw a one second glimpse of a  photo from my video used, so they did indeed use something after sending me all kinds of forms to sign. It wasn’t actually a picture of the car we had as our first car though. (possibly the assignment had a bit of scope creep adding the history like that) So the Electra – Park Avenue gets its brief moment to shine instead of the IROC camaro. I think they had to use this picture because it had people in it and they seem to want someone’s face involved in the video. I’m not wild about my appearance these days so I thought I’d spare people the pain, and keep the focus on the cars but I guess that wasn’t outlined in the guidelines, but it was still important.  I kind of want to reshoot it and start over, but time is fleeting and the contest is almost over.

Update: March 2011. I ended up with about 400 views on the video and have taken it down now since the contest is over and things have moved on.

Top Gear USA Review

Since the holiday hullabaloo has passed I am sloooowwlly catching up with the programming on our DVR. One in particular that I was both excited about and dreading at the same time is Top Gear USA. Here is my review of the first 4 episodes of the show.

We were curious to see if it was going to become Top Gear Lame Edition, and it has its lame parts but seems to be more good than bad thus far. (or like my Brother calls the Aussie version Bad Top Gear) To be clear, it is worth watching!

If you have all the Top Gear USA episodes on your DVR/TIVO or eventually on DVD, my recommendation is to skip the first episode. Start watching at Episode 2. We showed the first one to my brother-in-law when he was visiting from Norway and he fell asleep while watching it. All it does is establish the three character types in the show of which I will share with you now and save the hour of time in your calendar:

1. Tanner Faust is the geek. He lists facts and figures the whole time thinking he can estimate how every matchup will turn out and tries some lame smack talk to try and be superior because of his history winning races. It is lame and he establishes himself as the nerdy-geek from here on out. He is the best driver but the one with the least personality and is most annoying trying to be superior instead of relating to his Top Gear USA cast mates, of which he doesn’t seem to really like. I guess its hard to become friends when you’ve been competing against people for so long. (this gets better later in the season, but it takes a while)

2. The Italian Guy - (Adam Ferarra) is an interesting choice for the show. I like that he isn’t a pro driver and is new to this space and I like his Italian character as an element in the series since it is one you run across a lot in car circles. That spot on the side of his face worries me, is it skin cancer? (I just had some removed so I may be paranoid) I do like his genuine emotion and feelings about the cars and the experiences. You can tell this is very real to him when it is being filmed. I think he should loosen up a lot though in the studio, he seems very nervous on camera in the first few episodes. Best quote yet: “That has the turning radius of Pennsylvania” about the Buick Roadmaster. (sometimes he seems a bit too harsh in his car put-downs in the studio but he has loosened up a lot)

3. Rutledge Wood is the underdog that becomes the most entertaining and likeable character in the series. If you’ve seen his NASCAR game show, just watch this instead. Rutledge is a little more southern than most of us, but he is informed of things that happen in the northerly areas and with non-us cars. Above all, he seems to be most adept at making fun of the situation, revealing the emotions linked to a car or situation and willing to tease his castmates without seeming mean. I think he is the new Jeremy Clarkson because of his timing and ability to understand the improvised comedy with these situations messing around in cars. He also gets big bonus points for choosing a Buick to run through the Save GM testing and defending Buick a few weeks later in the studio. And because he also has a beard. Best quote yet: “Anyone seen Tom Cruise in a Girly Ferrari?” in Las Vegas. (everyone looooooves Rutledge except James May)

Some Top Gear USA show segment suggestions from the peanut gallery:

1. Car sledding – pull someone on a sled with the car, extra points for jumping the car and the person. This suggestion is from my brother who used to do this with his late 90′s purple cavalier.

2. NPR recently had an article about Caterpillar, Volvo and Case construction and earth moving equipment being stolen all over the US and Canada because of the universal key system where one universal key will start any vehicle and you can buy them at a dealer for $10. This is too weird to not use in some segment somewhere.

3. I recently saw a car carrier on Ogden Avenue in Naperville unloading cars in the center turn lane inbetween lanes of traffic going both directions because it couldn’t make the turning radius into the dealerships. This was a dicey process in the middle of rush hour. A challenge where the guys have to unload cars from train cars, load them on car carrier truck trailers and deliver them somewhere would be interesting/exciting/scary. Also the old American Revolution car carrier commercial where they get the Chevy band back together comes to mind if you would like to integrate some stunt driving with a car carrier. (the commercial still gives me goosebumps! And its amazingly from an era before TG UK influenced car commercials)

4. A challenge involving a grocery store parking lot covered in a sheet of ice and a lot of shopping carts.

And you can follow my tweets about the show @chicagogirl1 on Twitter.

Another afterthought about the new show: It is nice to have feelings/remembrances of the cars that they pull up in for challenges on TG USA. In the UK version it is always kind of unknown/weird/quizzical at that point but in the US version we start voicing our opinions at the TV at that moment we see the cars and sometimes have driven them.

Predictions for the next 10 years

Back in 1999 I went to a conference at the Field Museum in Chicago called The Next 20 Years (sponsored by ZDNet, I still have the button that says Believe in Technology).

Now that we’re rolling over the odometer to 2010 I can honestly say that none of the predictions about string theory have come true.

It was an interesting idea though, to think about what is possible now and in the future and speculate in ways that may inspire people to do more, make things better and improve life.

I have been thinking a lot about this decade ending in the last few weeks and aside from an obvious comment about how blindingly fast it went by, I’m skipping the recap and these are some thoughts for the next ten to twenty years.

Disclaimer: These are just my ideas as one person, who analyzes things for a living, and I don’t have a lot of data to prove any of it. Take it with a grain of salt or as entertainment only.

1. Photo Recognition will be big. And I am not talking about face recognition software. But with smartphones we mostly have decent cameras at our disposal that are connected to the internet 24/7. I have been thinking I’d like to be able to redeem the coke-points my husband collects by snapping a picture of the cap rather than entering the number on a form online (boring and slow). This is the exact stuff that QR code readers are used for that work for UPS tracking and a whole bunch of other applications. Expect them to be used as the new coupons, contests, offline-online gaming and a whole bunch of other stuff. Then maybe by the time all that is common place facial recognition of images will be working online.

2. You will probably work in an industry that does not exist yet. Continuing education is a must. I say this because my life is an example. I work in Online Marketing and data tracking for ad agencies and this didn’t exist as a job or a technology available to most companies in 1999. I have to make sure I spend time learning on the job and off the job each year because things change a lot. This does not make having a family easy and we have no idea if we will do that as a result, but it means that you have to be curious about new stuff and be willing to investigate it and you may end up the local expert when you’re the only one with that knowledge. And learn a lot of math.

3. Taxes will go up. All this BS about lowering taxes to stimulate business and rich people spending will go away since we can’t fund the programs required, can’t borrow any more as a government and we would still have the lowest taxes for those rich people to pay when compared to other developed economies. Interest rates and inflation may follow, and of course oil prices crunching a lot of people out of the middle class. Someone will finally do the math proving that investment in hiring new people at a company and creating jobs is inversely related to lowering taxes on the rich and everyone else.

4. There will be a whole new batch of media mavens that we listen to and we will like them because they are curators not experts. No one person will be able to create enough content or be syndicated to as many channels, mediums and messages as would be possible in this fragmented media world. The people you will look to for advice are blogging now, looking at thousands of sources of information, knowing how to process it, evaluate what is good-bad-meaningless and just filter down to the good stuff. We need people like this because the big media push to produce new stuff 24/7/365 is too much for one person to go through and we all still have jobs/families/houses to attend to. And not everyone wants to spend every day plugged into a screen reading constantly. We just want those wow, aha moments. Eventually maybe this 1000 cable channels, commercials every 10 minutes, 100 blog posts a day, constant content model will streamline due to lack of popularity of most of it (no ROI) but as there is more digital space available someone will put something on it, with no guarantee of quality because people seem to randomly stumble upon things still and listen/watch/interact with amusement/laziness/procrastination of their day job. 

5. Expect more digital sensors everywhere. And this could mean in our clothing, in our fridges, on the roads, in our homes. There is a lot of bandwidth for transmitting data and ways are improving for processing data and analyzing it (without human intervention, or programming needed). I foresee more real-time data on traffic and alternate routes in my car guided by my voice requests (like Knight Rider’s Kit?). I foresee clothing measuring weight and texting me that I shouldn’t eat any more calories today. I foresee my fridge telling me the milk has gone bad again and there is a cracked egg leaking all over it. We may spend all day responding to automated messages. These may be an upgrade fee kind of thing but I think at some point the regular cost will include it because the data will be so valuable and targetable for marketers. The recent privacy discussions prove that people are becoming more aware of ad tracking as well as digital capabilities and the younger generations don’t want to go back to a time without it. But we do need better security options for this to work or an opt in policy for managing what companies know and how we want to get/share/target this info.

6. We’re going to get a whole lot more competition from China, South America and Africa for jobs. Companies are going there for operations now and not just to supply their own regions with goods and services. All the Bill & Melinda Gates (plus Oprah, Warren Buffet & That Facebook guy too) funding health/education programs in Africa will create a continent of healthy people who have jobs that used to be here related to their natural resources and possibly other areas as well. China will continue to be a leader in growth and the US needs to define itself. I always wonder why there is such an emphasis on making sure all the other countries have the help they need to solve their problems by these foundations and not the ones with people starving/not getting educated or employed in the USA. Also Immigration, population growth and birth rates in the US will all drop by 2020. (based on what I saw from the census in 2010)

7. The market will continue to be tumultuous. Up, down, sideways. It isn’t connected to real people or the economy as we know it anymore. We’re not sure how to gauge it or if it will make any positive growth in 10 years. With higher interest rates in 2012-2013 CDs may be the hot investment again.

That is it for now, but I may have more ideas later. One thing is for sure, let’s get out there and party like it’s 1999.

How to create a webtrends custom report

the webtrends menu in my old company login, new one isn’t as nice.

First off I am going toclarify that I am working in WebTrends self hosted software version 8 and that I have administrator access to do this. Without those factors you won’t neccissarily have the same experience setting up custom reports.

I have already had the developers add tags to the site to track custom events (SDC tags, DCS MultiTrack events) and I don’t work with the actuall tagging on the website so I will not address those concerns here.

I’m starting from the point where the tags are live on the site and I need to set up this custom report so we can start gathering data. If you need retroactive data because the tags were placed on the site months ago and you didn’t create the report, it is only possible if you create the report and re-process all the data from scratch for that time period and this is usually done in a new profile. This takes a long time (sometimes weeks if you have years of data) and the people maintaining the servers and data for your webtrends setup usually hate you if you ask. So, let’s stay out of that area and go build a report that will collect data in a table from this point forward.

One of the most frustrating thing about WebTrends is that nothing is connected and it is a bunch of database tables. Nobody in Marketing thinks that way or interacts with a system like this so it is completley foregin. (‘m getting the feeling that the developers feel the same way too) You have to go into several tables in the database behind the webtrends software and create the structure for the report. It sucks but that is the way it works.

For every custom report you need at least three things. A Measure, A Dimension and A Report. (you may also want a filter but that isn’t required).

1. Testing - Some people (webtrends actually advises this) like to create a copy of the profile to test the reports (or any changes to the profile) before they add or change anything for real. This reduces the probablility that you will have some change corrupt or crash your data. If you depend on this data and have a lot of custom reports and data already set in the profile you’re working with, start with a copy profile first and don’t endanger the main data set. Work in that sandbox until you find the right combination of settings, write them down and then go back to the main profile when you’re sure the report exports the right data in the right format. There is a one day waiting period to collect data to test in most cases unless you’re running on-demand (of which most of my advice may not apply to) or you have updates and processing every few hours. Also only select the most recent month’s data in the copy profile, you don’t need all the data to run a test.

2. A Dimension is what most people would call a metric name. It is the data being collected from those custom tags. Just because the tags are in the WebTrends format and live on the site doesn’t mean that the WebTrends software knows that they are there or what to do with that data. You need to create a dimension to name this data and create a table to collect it in. Go to Dimensions in the admin menu. (some systems show custom report menus under reports & profiles others in Admin, check both) Select new on the upper right corner. Name it. Give it a column name for reports. Use the navigation to go through the process steps to finish creating this measure. You will need the actual tag names for this. In my case it is WT.it. Not terribly descriptive but hopefully functional. Do not select to activate across all profiles because you also need to go into the profiles (the main one and the copy) you are working with and enable this dimension there so it knows which profile it is working with. You don’t want to affect everyone elses profiles with this extra data, just yours. They need a drop down within the dimension setup to allow you to select this all at once but of course that doesn’t exist to confuse us more.

3. A Measure is another function you need to set up manually (in a database table?) and tell WebTrends that along with the Dimension you just created a table for, should you count or sum this data? In a system like DART, this is so simple it is a drop down choice on an export menu, here you have to configure the backend system of the millennium falcon to get it set. Silly but true. Go to Measures on the custom reports menu. Select new on the upper right corner. Name it. Give it a column name for reports. Use the navigation to go through the process steps to finish creating this measure. You will need the actual tag names for this. You must also go into the profiles (the main one and the copy) you are working with and enable this measure there so it is activated. Ditto about not selecting all profiles on the measure setup so that this works. For my purposes I had the WT.ti (page title tag) and 4 parameters that were possible when that tag was used. (ShareThis: Facebook, Twitter, Email & MySpace) and they all got created as additional measures also. This will give us more granularity in the data showing us not only which pages had share this activity but which site it was shared to.

4. The Custom Report finally! – After about 4 hours of setup for the setup you can finally go do what you originally set out to do. Go to the reports link under custom reports.

The menu for setting up the report asks for the info about the dimensions and measures you just set up as well as how you want the data compiled. I always allow for sorting ability but you don’t have to if you want to save space and if you just export it all anyway it may not matter.

The setup for the report makes more sense having seen everything we’ve already talked through. It is also worth noting that if your template for webtrends software doesn’t have a left nav bar location for the custom reports you have to find the template being used now for your back-end-interface then you have to go into that version of template and add custom reports to that list. I found mine under report configuration, report designer in the report and profiles section of the menu. See screen shot at left. Click the top line of the left nav in the template to deselect the chapters already there and add a new report and list it in a new chapter for custom reports.

You also need to enable the report in the profile itself. Each version of WebTrends has a slightly different menu, but in the edit-report menu of the profile there is a reports tab that lists all the custom reports set up in the system and you select the ones you want to enable.

After this your data in the test copy profile should work, then the trick is repeating it all over again in the main profile and remembering all the steps.

Why is Black Friday such a big deal?

I’ve been thinking about the holiday shopping season and why Black Friday and the entire Thankgsiving weekend is so crazy for shoppers. Why do all these people go crazy trying to get the best deals? Why do they spend so much time out in the malls that weekend buying things? Why is it specifically just this weekend that is crazy?

Some things have occurred to me this year since it is the first one I have had living with my husband in a house vs a condo/townhome setup. One thing has struck me for sure this year. People are scheduled. Everyone has events to attend, multiple family members to see, possibly neighbors or coworkers also and way more work around the house and at their day job than anyone can really handle.

What does this really mean?

People don’t have a lot of time to prepare for Christmas even though they feel the weight of the expectations from kids, family members and themselves after seeing the onslaught of advertising and promotional decorating that happens around town every year.

With way too much going on you usually end up with all your time too busy and scheduled to start shopping until the Thanksgiving event is checked off the list. Then you luckily have a three day weekend with the family that people tend to sacrifice on doing all this work in prep for the bigger deal holiday down the road.

This may be the one weekend  that moms can get out of the house to shop without the kids in tow, since their husbands/relatives are likely off from work also and can watch the kids at home. suprising the kids is impossible if they’re in the store with you so this weekend is important for the element of surprise.

Stores have long made a big deal out of this being the “busiest shopping day of the year” because it is the “first official day of the Christmas Season” even though Holiday decorations usually pop up the day after Halloween. The inside lingo of calling the day “Black Friday” became public about 6-7 years ago as companies admitted that stores may be in the red financially (operating at a loss) for the year until this day because so much of their business is done in the Christmas Holiday Season.

Since then people and marketers have been even more obsessed with having the biggest sales to attract the most buyers and people want the best deals. Entire websites have sprung up (and mobile apps) to track all the prices from competing stores and give you the inside scoop on getting the lowest prices for those items your kids and relatives want.

Some people shop online but how many of us hate it when something is pictured on a site and looks different/color/size/texture than you thought and has to be mailed back and it is twice the hassle of getting it at the store? It is also equally frustrating to see something online and then go to the store to find it isn’t even stocked and you wasted a trip.

So are these special sale prices on Black Friday really all that great? From what I have seen most of the really low prices on high demand items are very limited (4-6 per store, hence the waiting in line to get in first) and most people don’t get them. The other aspect of the deals that you hear less about is that these items are never the high end good quality items on sale. We have been looking at LED TVs this year and none of the ones I’ve seen on sale have been the 240 hz models. Only the 60hz and 120 hz models are on sale. It seems like a way to make a big fuss about people going to your store to get a good deal and limiting the sales to lower quality items and in limited quantity.

In addition to that, the Christmas holiday seems to have little or no religious meaning for most Americans at this point. It is a family oriented economic event. I agree with the ideas of getting together with family and spending time with those who really mean a lot to you in your life. I also believe that everyone has a few things they can’t afford or won’t quite go buy even though they need them and it is family and friends that should help them out this time of year and that is where the gifts come in. But this Santa brings everyone everything they ever wanted thing has to stop. As does the over-buying that the TV/Radio ads tend to promote.

I don’t know if it is worth going through all the craziness of shopping on Black Friday or Thanksgiving Weekend unless you are like us, both employed and scheduled for something on every day of all the weekends from Thanksgiving until the end of the year. Then it is your only chance to get things bought and decorated before family starts arriving expecting your house to look perfect. I am just trying to figure out when I will have time to clean it.

If you’re into Black Friday Sales you probably have: Kids, Inlaws, Someone staying with you over the holidays or a million christmas lights on your house and lawn. You probably live near a large metro area or in a city that has big box stores.

If you’re not you may be a: College Student, Single Guy or Girl or just not have kids. You probably don’t get into the decorating thing either. Someone else in the family probably hosts all the events and you get more sleep per night than they do per week.

A side note: It has also been reported that the Wednesday before Thanksgiving has become the second most crowded night in bars in the year. This used to be a big binge night for College students becasue they didn’t have class the next day and would be back home with all their old friends to meet up and hang out. It is interesting that it has flowed into the single people at older ages category and possibly others also. Maybe they drink because they know what is coming?

Five reasons to Tweet

There are millions of useless tweets out there on Twitter.com. Here are some suggestions for things I’d like to see tweeted more:

1. Tweet to say thanks. Not enough people do this in real life, business or online.

2. Tweet something you found useful or helpful.

3. Tweet your reactions to something surprising. Good or bad reactions to products are actually very helpful to the product dev process for companies.

4. Tweet ideas you think may help others. Especially ones not related to your core business. I believe that ideas from outside companies can revolutionize how they think by bringing in fresh info.

5. Tweet back comments to questions. This informal way to survey has developed into a valuable real time tool for people to find answers to real questions.

Things I’d like to see less of:

1. Breakfast, lunch and dinner photos.

2. Celeb following and retweeting

3. Drunk Tweeting

4. Flame tweet wars

5. Lame product pitches disguised as articles, white papers and special product sales deals without full disclosure.

Got any ideas to add?

Last Day At Job Checklist for Work

Today is my last day at the company I work for. I have a new job starting next Tuesday that took 6 months to find. I’m excited to be moving into a cool new job but there are loose ends to tie up here first. This made me think about the process that we use to exit jobs that aren’t because of a layoff or a company shutting down (these take much longer). These are the things I’ve been doing that I realized weren’t things I had thought about before:

1. Distribute the knowledge – I’ve spent all week training people on what it is that I mysteriously do to create the reports I have been doing over the last 4.5 years. Also training a new person this week on how to do analysis from scratch has been a large chunk of the time spent.

2. Clean out personal stuff – I took home all my personal stuff yesterday and then I have today to look over things again in case I missed anything.

3. Distribute valuables – in a controlled economy like the office, good monitors, good chairs and the nick knacks that amuse us are all in limited supply. Distribute these items to those who have been gracious to you over the years and could genuinely use them.

4. Summary Goodbye email – say something witty and genuine to the office or department and leave your contact info for them if they need it.

5. Tie up all paperwork – COBRA insurance paperwork comes in the mail but they may need a paper copy of  your resignation letter with a signature to officially process things. Check when your health insurance ends, mine goes through the end of the month if I don’t opt for COBRA although I probably will until I’m sure that the new insurance will be set up and active. 401K’s can stay put, this one doesn’t charge to stay in the plan so I’m keeping it where it is at the moment.

6. Take any last pictures if you want to remember it. I have a view of Chicago from the 31st floor so I took a lot of pictures.

7. Go out drinking one last time with the gang. And take pictures.

Did I miss anything?

I’m sad that I’m loosing my view of the beautiful yet grizzly city. I’m sad I’m going to miss some great people. I am also dissapointed that I am loosing my great insurance.

I’m happy I’m moving to a manager role. I’m happy to jump into new projects. I’m happy to delve into consumer marketing after 10 years with recruitment marketing and media. I’m happy to never do data entry again or see another media matrix. I’m happy to learn more about webtrends and do more SEM work again. I’m happy to cut my commute time in half, gain my NPR back in the mornings and never ride a diesel fume filled METRA train again.

As you can see the positives out weigh the negatives. So, I’ll be blogging from a much lower altitude in OPRF as of next week.