Bounce Rates on Google Analytics

I was just discussing what Bounce Rates were in Google Analytics and thought this could be a potentially confusing term and would be helpful to blog about. I also work with WebTrends .

We have a client that has a site with us that had a high bounce rate and a high exit rate. (50% for some pages) Anything above 20% would be something worth looking into in my opinion, but the differences change depending on the site, product, sales process and design so everyone has their owne level of normal as a benchmark and you try and improve from there.

They wondered if this Bounce Rate was an issue, as many clients would.

The thing is, it may not be an issue to have a high Bounce Rate because if people land on a product description page and then click to buy (or in our case, apply) is this really bad?

Well the qualifier for a Bounce Rate is that they viewed that one page and left. This does not include someone clicking on a link on the page to buy/apply. That would be an exit. They would not have viewed any other page on the site or interacted (clicked) anything else either. This bounce would be from hitting the back button or clicking the x button on the browser.

Exits from the site are considered people who have viewed more than one page and finished their visit. They may click to apply/buy or they may x-out of the window or they may reload the home page. (just a few of many examples) One tricky thing is when someone gets a site that launches a new window for a page you click on. That is typically an exit and new site visit. 

So, is this good or bad? For this client I think it is ok, because they are very stringent about who they are looking to hire and when people see the extensive requirements I am pretty sure most people would realize whether they had a shot at the job or not very quickly and either click forwards in the path to apply (on an Applicant Tracking System application site, (don’t ask, too many sites linked with too many processes)) or back out. It is very straight forward and very few other options are on the page.

How do you reduce bounce rates?

I never hear people talk about strategies to get more qualified traffic to these pages, I just hear about providing more info on the page to help them convert. That is a great strategy and if you can link exact search terms to the appropriate products/jobs with a page designed for one clear desired action then you are doing well. If you can suggest other related alternatives on the same page, maybe on the right sidebar, you are doing even better. If you have an email sign-up that says, not what you are looking for? Sign up here and we’ll email you when new ones come up. Great. But if you have a lot of traffic bouncing even then, you may want to look at the source. What words are your pages optimized for and why do those keywords not match what you’re providing or asking people to do? Maybe search is also not the right medium to find people based on the Google Insights search volume for that term and you are getting similar searches/clicks but not for what you offer. Maybe reel in the search efforts and go for more qualified means of finding these specific people like email, targeted display ads (by content/interest, behavior or location) or offline communication. (gasp!)

Remember Google Analytics (or any analytics package) is not just about a bunch of numbers and bunk. If you can’t figure out what the human behavior is behind the numbers or what the actual user/customer wants they don’t mean much of anything except that your site is up and running.

TopGear USA, Canceled – 2nd try

TG USA NBC FAIL - Who is up next?

I just read that TopGear USA or Gear as NBC was going to call it, has been canceled before it has even begun. (because of the epic fail of Knight Rider??? WTF?)  This is disappointing news but it also doesn’t surprise me since this has been the 2nd try at getting a sister show in the US running in some form.

There was a BBC developed test pilot about 2 years ago called TGUSA that never left the ground, and in 2008 NBC started the process of developing a series and selecting hosts and now that has stopped too.

The Top Gear Show people at the BBC say that they are shopping the concept around to cable broadcast networks via the Jalopnik post, but I am not all that sure this will work either. I think that finding a network in the US for TopGear will be tricky because of a few things:

1. All the shows in the US change their content to please advertisers. TopGear does not. This is a huge risk for US networks, (cable or free tv) because they could loose a huge amount of revenue if an advertiser doesn’t like a comment about their product on the show. (not just cars remember, TG rips on anything they don’t like from caravans to clothing to speed cameras)

2. The only people who will want to fund this show would have to be fans. (even if they are executives or media moguls, they still have to be fans to believe in the concept) They would have to understand the intricacies of what TG is, how it is produced and why people love it so much all over the world. You can’t mess with that formula. They are trying so hard in Australia to get it right and my brother still calls it “Bad Top Gear” that we watch when UK Top Gear is off-season. It is a show that is incredibly hard to get right  and the chance you can replicate this in a formulaic way is slim. Just think, the UK  Top Gear has been running since 1977 and only since the late 1990′s has it been really good. It took them that long to get the UK version right and they are still tweaking.

The TopGear show not only takes the best improviser hosts, it must take a huge staff of researchers, a boatload of talented car mechanic guys for all the race and experimental stuff they do, a boatload of the best camera guys and the most excellent editors and sound people. And I am sure I am unfairly forgetting half of the staff. And then there is the constantly updated website. This is a large overhead cost when networks may not know if they can make any ROI from it and don’t know heads or tails about what would make it successful.

Maybe they should start small instead? A small TG-USA blog with short 5-10 min segment clips once in a while? See if it generates enough web interest and then take it to TV? Smaller staff, less hours needed in all the functions and it lets you get your bearings straight on all the details before going on to a higher cost/risk situation. Just a thought… 

Or maybe produce one time hour long ”specials” to see how they take without a huge commitment in set building and long term contracts? More the on the road stuff, challenges, trips, building/breaking things? I am just trying to think of ideas on how to keep costs down and limit the risk in the beginning so it can catch on.

Another idea is to pitch it to a sports network, the speed channel or odd indie channel on cable like FX. Or go wild and produce it on the BBC America channel. (and take off those neutered versions of the show that are running there now) That might be it’s best chance of succeeding. Get some large (non-car) sponsors of the show and see what happens. 

Regardless of who ends up producing and funding TopGear USA I hope it lives and I still look forward to seeing the final product. (even if it ends up kind of crap)   . . .

Hey can I help? My brother and I plus my fiance make 3 redheads who know negligible things about cars and have great banter. (my Brother and Fiance actually do know something about cars, I am really the goof of the bunch) If nothing else these pics prove we are real people.

Ok, I know that is a crap idea, but I had to try…

We’d be the super low budget version.

Here’s a camcorder duct taped to your window, good luck, don’t break it. 

Seriously, it would be funny… Ok I’ll forget about it…