I have been a cell phone customer of AT&T (ATT) since the last time it was AT&T Wireless. bought my first Nokia cell phone in 1999 from them and have been loyal and stayed with them through many name changes and buyouts (Cingular). What makes them suck though, isn’t that their plans cost too much, or that they lock you into 2 year contracts that I don’t like (and renew them without your consent) or that they have crappy customer service. Those things are pretty consistent from all cell phone companies, and no one has any control over it.
What specifically sucks about AT&T wireless is that if you choose to not have web access on your phone you get a pay per use rate. Even if you don’t want any access at all, and specifically request (as I have) to have all web and internet access turned off on your phone. So despite my asking to have the internet access turned off 3 times and being assured that it was, three times, my phone still automatically dials up to check the network for texts (they bundle the internet and text network together on purpose so you can’t have one without the other for revenue purposes) constantly and charges me nine cents each time. Depending on how often my phone is off during a month this amounts to $30-$75.00 in extra “pay per use” charges per month. WHICH IS FUCKING INSANE!! They have been doing this to me for 7 months now and I AM PISSED OFF!!! I can’t get out of the contract, nor can I get them to turn the service off after repeated calls to their call center customer service center. So, I have to have my battery out of my phone when I’m not using it now to avoid these illegal and unauthorized charges. Which means I am basically without a cell phone despite paying them $75.00 per month for my phone plan. (which for 3 phones is the cheapest plan they have, although it’s way way overpriced)
These cell phone companies are rolling in cash to the tune of being able to burn billions on re-branding campaigns every three months and it’s because they abuse the customers like you and me who can’t really afford to not have a phone, and have to pay whatever is in the contract because you can’t afford to get out of that either. They are evil mother fuckers and as soon as I can get out of this contract I’m gone and I will never use their service again.
And more court troubles for AT&T for lying about their coverage… (bad marketers)