WebTrends won’t export data, what’s wrong?

I thought I would share another WebTrends Analytics morsel of information since it is so hard to find information about this analytics software that is quick and concise.

Today I was working from home and our self hosted software would not let me download the WebTrends reports that a client requested. It would abort the process and return to the login landing page each time.

We’re using WebTrends self hosted 8.1 software (not the most recent, yet still solid) and we found that WebTrends 8.1 does not play well with Internet Exporer 8.

We found that if I ran my browser in standard IE8 settings it would not export data and the popup of data processing screen was supressed and the system couldn’t complete the request.

There is a setting in the IE8 browser though that is called “compatibility view” that fixes this problem. Just set it to run in compatibility mode for the data site or all sites if you want and your analytics data is available for download again.

On another note, our recently update McAfee security and virus protection software is also blocking the javascript prompted popup window where the data is usually exported and I can’t download any data at work anymore either. We haven’t found a solution to this problem because the security settings get reset to the standard again when the system finds that the administrator has changed them, usually within a 1/2 hour. No word on if the powers that be would make an exception for my computer somehow or if our maintenance systems even allow that.  

It’s going to be a fun month.

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