SAAB Car Company – Saying Goodbye

Saying goodbye to SAAB cars. I viewed the TopGear UK (season 18/Ep 5) show this weekend at my brother’s request, and found that Jeremy Clarkson and James May had some nice and not so nice things to say about the loss of SAAB (Swedish) car company late last year.  Since I still drive a 2001 9-3 SE turbo 4-door hatchback (117,000 miles), this episode review is also a summary of my thoughts on losing my brand and the history I have with my car.

First off, I was surprised to see the TG UK guys mentioning the SAAB cars at all, since it has been about 5 years since they have included any SAAB cars for review or inclusion in their show.

Their review segment provided a look back into the history of SAABs that included some interesting and odd findings:

black vintage saab top gear uk 2012

1. After WWII the SAAB company found that the need for their airplanes was greatly diminished and put a wing designer to work designing a car for consumer purposes. The result? A profile of a car that looked like the profile of a wing.

Top Gear James May Driving a Vintage Saab

2. Some of the earliest SAAB cars had issues with small 2 stroke motors that required the gas & brake pedal to be used at the same time since these (lawn mower) engines mixed the gas and oil together, lubricating and fueling the engine all at once. When driving down a hill there was still a need to lubricate the engine, hence the gas/brake pedal use together. This resulted in some issues with brake failure as James demonstrates in the photo above.

3. They also cite that in later years GM had several budget talks with SAAB engineers about making their cars the same as another brand/car/platform with just the badges/grille/tail lights different (like how GM is trying to cheapen/kill Buick right now by inserting Chevys like the Sonic as the Verano) and SAAB continued to defy them until their last days by making vastly better cars in safety, design and usability. I am glad that someone told the arses at GM that this strategy never works, it only cannibalizes your market by making expensive cars that look just like the cheap ones. On the other hand, SAAB was massively in debt because of their decisions and that did lead to their end.

saab history cars ads

Image from Flickr

4. Top Gear also showed the old SAAB jets in almost every advertisement possible. The only ads I remember were the quirky hand drawn animated ones that starred my car. I thought the “Born from Jets” line was a more recent one, but in reality it was a very tired and worn out marketing line that has no actual relevance to the cars. The only similarity between the cars and the planes is that they were both made from steel. It is too bad they never came up with an ad for “the smartest people on the road” featuring the geek-eliete with their vintage framed glasses and european scarves that are so popular these days.

Jeremy & James also went into detail about some of the best hits of the SAAB years.

1. They demonstrate quite literally that if you drop a SAAB on its head (upside down from 8 ft off the ground) it is much more surviveable than a similar BMW dropped from that height. Nuff said.

2. They also point out that in their opinion, SAAB drivers are some of the most educated people driving. Not car education, just generally well-educated folks. They keep referring to architects as the target market, but the people I have known to drive SAABs have been doctors. At least that is who introduced me to SAAB cars, and I have been driving one ever since.

My take on things:

Even though I bought my SAAB used in 2004 (for $14,000), I will agree with the TG guys that these SAAB designers/engineers have always been quirky and brilliant at the same time. I had previously owned 2 almost-identical ruby red 2 door Buick Regals and this black-midnight-egg car seemed so much more sophisticated, luxurious, sporty and european. Because it was.

1. I found the origami folding cup holder both hilarious and very functional in a small space, although when the coffee mug gets stuck and you yank upward to release it, the mug hits the rear view mirror and splatters coffee all over the dash.

2. I decided that I really like a Turbo charged engine for both efficiency and power. There was always a small turbo lag, but then it kicks you in the seat and take off whether you have the sport button on or not. All this, and I get 25 mpg average and previously I was getting around 18 mpg with a much slower car.

3. I found out that heated leather seats are a necessity in Chicago. No matter that they are a dark grey/black and require layering towels on them in the summer after sitting in the sun for hours so you don’t burn your bum.

saab car full of stuff

This is what moving looks like with the hatch full.

4. I don’t know how I ever lived before I had flip down seats and a 4 door hatchback for carrying things. I have impressed so many loading dock guys when I transform the car like origami and they remark “what kind of a car is this?” while loading furniture/TV/boxes in the back. It also made moving to three different locations a lot easier. Did I mention it hauls like an SUV and gets 25 MPG?

5. I am quite proud that with the SAAB sport button on, I can usually beat my husband’s Integra GSR in a drag race. This may be because he has to waste time shifting gears manually and I don’t. (I understand that isn’t the proper theory but he doesn’t shift quickly)

But it hasn’t been all wine, roses and warm heated seats with the SAAB.

Some of the funniest moments have been when it fails.

And SAABs fail in the most spectacular ways possible. And when I say spectacular, I mean expensive and weird.

saab won't start

SAAB won’t start – service men pushing it from the car wash

1. For the last 6 months I have had issues starting the car after running errands, stopping at the store and getting my car washed. We initially thought it was a water/rain related problem shorting out the electrical and security systems because after 30 minutes of inactivity it always starts fine (yes it has done this exactly 7 times). This past weekend I had this happen again and found that after locking myself in the car it started fine. Bizzare.

Towing after the fuel pump line crack spewing gas problem

2. I had a fuel pump line crack after some Chicago winter snow hydroplane-ing in the alleys (which don’t get plowed and you just drive through them as fast as possible so you don’t get stuck) which resulted in my 16 gallon tank of gas being spewed out all over I-88 on my way to Aurora, and it was empty within 60 minutes. It is freaky when you smell gas and you turn the car off and see nothing dripping, no puddles, nothing. Then see the gas gauge dropping by the second as you drive. Freaky-Weird-Bizzare.

Saab at service dealer

Somebody at the dealer liked my car enough to park it like this.

3. I had to replace the turbo at 80,000 miles within a month after the 6 year warranty expired. I was on my cell phone in the showroom with customer service yelling that “this is why nobody buys a SAAB twice”. They paid for 1/2 the $3,000 cost.

4. I have also had the odd collection of failures like the LED dashboard displays ($800 each) and the electric antenna (stuck up then, stuck down now) as well as small things like headlights that go out and come back at random, regardless of the age of the bulb, the air conditioning system needing to totally be replaced (both the condenser and the compressor) Another $3,000.

5. The brakes always squeak when I am backing out of parking and the electric side view mirrors broke within a few months of the warranty expiring. The fog lamps have never worked. And the wheel wells are rusting because of the salt on the roads in Chicago.

A little burlwood on the dash makes a girl happy.

All these things have gone wrong so, why am I so reluctant to give up this car?

It is unique, my black egg car looks like nothing else available today, and is the only car that I have ever seen that combines the best of all possible features into one. In this crazy over-diversified car market where there are too many companies and too many models to choose from, I really enjoy a car that gets all of the qualities you want in one vehicle. I am waiting for another car company to see the value in this all-in-one-car strategy because I think they will win a lot of the public’s respect and sales. Here are the strategy highlights:

koeneggsaab

We had hope for a few weeks that it would become a koeneggsaab, but that never happened. I also wondered why Alfa Romeo didn’t buy SAAB since they made quirky cars also and the 9-5 looks a lot like several alfas.

1. Safety (I have never had to test this) Having not had an accident, I would say that great brakes are a plus, airbags a must and a structural frame that can be dropped upside down is a differentiator.

2. Luxury/Comfort (don’t go overboard) But leather heated seats and an upscale interior is a must. A little burlwood on the dashboard makes a girl happy, but no chrome and no carbon fiber or suede. (ick)

3. Sport (for everyday use) Use of Turbo 4 Cylinders has recently caught on with Buick via Opel. I want an e-Assist and a Turbo in the same engine. Possibly a supercharger too.

4. Fuel Efficiency (25-40 mpg) More would be even better.

5. Convertibility (hauling in a hatch, see A7, Panamera) I see so many sedans on the road that could become a 5 door without changing much. Once people have the availability of this feature with a luxury car they won’t ever want to buy anything else.

6. Reliability (ok they could have been better) But over the years I have been driving my SAAB I have had some great long distance trips and most days I get to work just fine, no matter how cold it is outside. Those Swedes knew how to make a car for the cold Chicago winter.

The 9-3 lived outside for the first 5 years I had it.

Someone came to this post with the search term “saab born from jets, killed by assholes“. Congratulations for being the funniest search term I’ve seen this week.

Pinterest Success in 2012

I have been seeing bloggers refer to “pinning” images on Pinterest for a year or more and just recently I finally got an account started. Pinterest required linking to my FB profile which was a dealbreaker, but I deleted the app and unlinked it afterwards. I was curious as to why Pinterest was different than other mood board sites (polyvore) I had seen that didn’t really impress me. At the same time I have been reading more about how Pinterest drives more traffic to retailer sites than Google Images, how women are the primary audience and why Pinterest traffic has taken off like a space rocket.

My take on the site as a web analyst, a woman and a user of the site may be different than the media’s perceptions. I concentrate on the behaviors and uses of the site and have listed my opinons on their growth/success here:

Some reasons I think Pinterest has been a growing site:

1. Images do say more than a 1000 words – They can make you feel hopeful, creative, inspired and motivated. Great images move people. That is why good photography is both art and marketing at the same time. (think Flickr/Instagram) What happens when you want to see that powerful/inspiring image again? Do you bookmark it? With your other 1,000 bookmarks? Blogging it has been better, but not everyone wants to blog and some people frown on hotlinking in your posts although that is what Pinterest uses. Flickr has been great with it’s searchable favorites image list, but not everyone likes Flickr like I do. Some people just want to link other people’s photos and not upload their own. Facebook is ok if you want to blast your friends with all the images you save/share about your home remodel project and make everything archived by the borg, but I really think image saving/sharing is out of context on your personal branding page. Capturing and sharing this image information has had a tricky history and Pinterest solved a problem we didn’t know we had.

2. People are busy and ideas are fleeting – Maybe this is the ADHD generation? I am a GenXer. I have way too much to do, a reasonable income and a very short attention span. I have a hard time keeping track of things that aren’t completely essential and ideas are on that list. In a personal example: With my process of moving around a lot in the last few years, my confidence in the house decorating department was a bit threatened from being a bit out of practice. I have made up for it with a huge file of images saved on my computer from design blogs. It was an old school solution to needing a place to look for ideas from images I already filtered and liked. Did it create solutions for my house? Yep, several rooms in the new house have been redone based on color pallettes from those photos. But in a day I may only see 1-3 photos I like from 50+ interior design blogs. In a year that is a lot to comb through and it isn’t share-able offline nor is it accessible from anywhere. So, Pinterest has recently proved more accessible and more shareable for keeping these images. Plus it is free for now. I could see them evolving into suggesting ad based photos by retailers based on your tags/likes/pins in the future.

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3. Trends/Decisions are easier to analyze when you have all the information from multiple sources in one place. I find it difficult to make buying decisions in this day and age because in most every category there are too many brands, products, colors, choices, prices and options to keep straight. (information overload) Making a pinning board for new shoes you are considering buying takes a lot less time than going to the 5 stores in your area and trying to decide that way or ordering online from Zappos and having to return them all. Plus you can save that pic of that shoe you love but don’t need right now for later. Side by side lists and comparisons make shopping a little easier, but in most cases these wishlists really work on selling to you and others. Someone recommends something, you loooove it, click-click-bought. That isn’t really a bad consumer strategy. I have found that if I ever pass on an item and want to look it up to buy later, it is impossible/gone  with how short the merch time is in stores (online and off) and how styles change so vastly that it may never be seen again. (yet the things you’re never very thrilled with seem to pop up again and again in many different stores). Items/Pictures that are popular on Pinterest may have more staying/selling power due to the large audience or they may be more trendy when people move on to the next micro trend. I am not sure yet because there is a lot of churn in products these days, some people consuming constantly, others stopping completely.

4. Like TED some ideas are worth sharing. I enjoy seeing what my friends have discovered and pinned. It tells me what they are into, what is new, what really good ideas/recipes they want to share and hopefully some of those ideas are good for me too. I have found some interesting clever solutions for household annoyances this way. True, this may just mirror the offline world where women would share tips on household stuff while chatting in the yard, but it makes sense for other subject matter/industries too as long as there aren’t proprietary info in the photos and there is a collective community sharing information. This could be a marketing strategy if you have real solutions your product offers and the story can be told in an image that looks real.

5. The biggest reason? Discovery is a process that a lot of us get a big burst of happy from. It doesn’t matter if it is online discovering photos, reading a magzine, watching a TV show, taking a vacation or creating something like artwork or crafts. Many of us have jobs that are pretty specialized and we do a short list of things for the company and don’t have a lot of variety or creativity in our daily lives. I have found that I need some form of creativity (writing, photography, art, dance, design) in order to be happy and I have a feeling that this may be the case for others too. Even the simulation of creativity by discovering and learning from photos of how to keep wrapping paper on the roll with a sliced toilet paper core haves us that Aha moment and makes us feel happier, smarter & more connected. All this in an easy to use format and without requiring much reading for the ADHD generations.

6. Another reason it may be growing is that Pinterest is very accessible on iPads which can go anywhere in the home when you have time to look at it. (the app is just fair, I prefer the full site in the browser on an iPad) It is a guilty pleasure just like celeb blogs on some level. I think mobile/tablet use is making the site more addictive although probably not the main reason for it’s success. Now that retailers (Etsy) has added pin it button to their listings pages I hope more retailers do this to help promote their products. One thing is clear though, it will take 500+ views and likes before you find someone ready to buy, and you will probably have to have some familiarity/trust built with them first. Most people do a lot of window shopping/dreaming on the site, a lot more than buying. But that is part of marketing, getting the word out in the first place, or as some say, creating the need. A large enough audience may just be able to significantly impact sales too.

7. The more I think about it there are more reasons that this site works well and attracts people so quickly. An element of new sites that often works well is keeping the interface simple and the navigation self explanitory. (especially with people who don’t have a lot of time or patience) In this case the content/images take center stage and the navigation/functionality is uber simple and almost in the background. If/when they would like to expand on it they can build more complexity over time and teach the audience along the path to more features just as/or before they get bored with the current ones. Facebook has done this pretty well and has been able to innovate its way ahead of many other sites.

Any other reasons you think Pinterest is growing so quickly?

Is More Data Always Better?

google think magazine data overload obesity information ideas processing analysisThere has been a discovery in the online marketing and data/statistics world in the last few years. We have had more websites, products and tools created online than we can possibly keep track of. The terms to describe this deluge of activity we have been hearing the most are “data overload” and “information overload” from both companies and consumers. This Google Magazine uses the term Data Obesity to describe this phenomenon.

They ask the question, why is more data always better?

I think the idea of “more data us better” is common from people who lived before the Internet was prevalent. We had to work hard to find data. Researching something meant going to a library and looking in a card catalog (or maybe something called Gopher) and then finding your way around the Dewey decimal system to find that book. And then sometimes they didn’t even have the book because it was checked out or possibly it was just filed wrong because nobody understood the Dewey decimal system.

On a related note recently we got invited to my cousin’s wedding in Santa Fe New Mexico. My dad promptly went to the library and checked out 3 books on Santa Fe and New Mexico. I cringed. He asked how to find out the flights to book something without a travel agent. I realized I have been traveling since 2000 this way and he stopped traveling about that time so he never has. I introduced him to Travelocity, it was mind blowing and a bit of data overload compared with the OAG book he used to use in the 80’s.

The point here is that finding data was really difficult. People had control over its distribution because it was in print. When it became more freely accessible due to Google and other companies efforts we assumed this would be good, because people could remember where to find it and use it whenever we wanted. We never thought it would get this big so fast. Now travel sites are overwhelming, they have too many choices and there are too many of them trying to get you to opt into something you don’t want while being over charged for bringing a suitcase on a flight. This is just one example of how data has gone exponential so quickly.

Others of us have come to a data overload conclusion when they have 200 emails in several in-boxes, 1000+ rss reader posts from feeds waiting, several work projects, 500+ Facebook wall posts in their feed and hundreds of tweets that have gone un-read. This is among a climate where you have to follow-up with projects 5-10 times to get things done, post blogs/tweets/FB status updates daily to keep on people’s radar, empty the DVR so it doesn’t get overloaded and auto delete something you really wanted, listen to the radio on the way to work just in case something big happens and still find time to scoop the litter box before it gets full and the cats poop on the floor.

And the real purpose in all those tweets/FB posts and feeds is that you business changes yearly and if you don’t know about the latest trend and some real insights about it before your boss asks about it, you won’t have a job for all that long. (in digital marketing)

Having data overload be a “good” problem to have from some people’s perspective (as in that it is growth oriented). The democratization of publishing combined with tracking methodology and databases have all contributed to this problem, giving everyone a voice, a potential following of readers, a data trail to analyze and method to say something important online 24/7/365.  And then we have an even bigger problem of processing what is being said, figuring out if it is important or not and sharing/processing/saving it in some way if it is. Acting on that data is way down the line and many of us don’t even get there.

And this isn’t even the big problem with data overload. Where will we store it all? Why do tweets disappear from search so quickly? Because there are millions of them and the failwhale is full. According to the ThinkQuarterly UK, there are 800 Exabytes of data/information created every two days. It took humans from the beginning of civilization until 2003 to create the first 800 Exabytes, and we’re on a roll now.

Where does all this seemingly random data go? How will we know what it says without having to go into a database table and read specific field information? Where are the software tools to manage all this and still give humans the ability to customize the out put in ways that match the behavior or business purposes that we really need? Does any of this stuff ever get deleted?

These are all huge questions we have to answer as more people publish, share, create, track and do business online. We also have to weigh the possibilities of sharing data openly and locking it behind walls as well as how will people comprehensively find what they need when they want to as well as gauge the validity/accuracy of the information presented?

I’m betting on paid services for personal and business data management/archiving & Analysis tools. We will pay for good analysis, good data access & processing and good reliability/backups when we feel the pain of missing good insight, losing good data and just too much happening. Both personally and professionally. But unless you know how to work with SAP, SPSS, SQL, Oracle or a bunch of other systems data management is largely out of your control at this point. They are the librarians of our digital data and they need to find a workable way to Dewey decimal system it back into order and allow us to use it as humans need to.

Predictions for the next 10 years

2020 predictions vision of the home video media center family roomBack in 1999 I went to a conference at the Field Museum in Chicago called The Next 20 Years (sponsored by ZDNet, I still have the button that says Believe in Technology).

Now that we’re rolling over the odometer to 2010 I can honestly say that none of the predictions about string theory have come true.

It was an interesting idea though, to think about what is possible now and in the future and speculate in ways that may inspire people to do more, make things better and improve life.

I have been thinking a lot about this decade ending in the last few weeks and aside from an obvious comment about how blindingly fast it went by, I’m skipping the recap and these are some thoughts for the next ten to twenty years.

Disclaimer: These are just my ideas as one person, who analyzes things for a living, and I don’t have a lot of data to prove any of it. Take it with a grain of salt or as entertainment only.

1. Photo Recognition will be big. And I am not talking about face recognition software. But with smartphones we mostly have decent cameras at our disposal that are connected to the internet 24/7. I have been thinking I’d like to be able to redeem the coke-points my husband collects by snapping a picture of the cap rather than entering the number on a form online (boring and slow). This is the exact stuff that QR code readers are used for that work for UPS tracking and a whole bunch of other applications. Expect them to be used as the new coupons, contests, offline-online gaming and a whole bunch of other stuff. Then maybe by the time all that is common place facial recognition of images will be working online.

2. You will probably work in an industry that does not exist yet. Continuing education is a must. I say this because my life is an example. I work in Online Marketing and data tracking for ad agencies and this didn’t exist as a job or a technology available to most companies in 1999. I have to make sure I spend time learning on the job and off the job each year because things change a lot. This does not make having a family easy and we have no idea if we will do that as a result, but it means that you have to be curious about new stuff and be willing to investigate it and you may end up the local expert when you’re the only one with that knowledge. And learn a lot of math.

3. Taxes will go up. All this BS about lowering taxes to stimulate business and rich people spending will go away since we can’t fund the programs required, can’t borrow any more as a government and we would still have the lowest taxes for those rich people to pay when compared to other developed economies. Interest rates and inflation may follow, and of course oil prices crunching a lot of people out of the middle class. Someone will finally do the math proving that investment in hiring new people at a company and creating jobs is inversely related to lowering taxes on the rich and everyone else.

4. There will be a whole new batch of media mavens that we listen to and we will like them because they are curators not experts. No one person will be able to create enough content or be syndicated to as many channels, mediums and messages as would be possible in this fragmented media world. The people you will look to for advice are blogging now, looking at thousands of sources of information, knowing how to process it, evaluate what is good-bad-meaningless and just filter down to the good stuff. We need people like this because the big media push to produce new stuff 24/7/365 is too much for one person to go through and we all still have jobs/families/houses to attend to. And not everyone wants to spend every day plugged into a screen reading constantly. We just want those wow, aha moments. Eventually maybe this 1000 cable channels, commercials every 10 minutes, 100 blog posts a day, constant content model will streamline due to lack of popularity of most of it (no ROI) but as there is more digital space available someone will put something on it, with no guarantee of quality because people seem to randomly stumble upon things still and listen/watch/interact with amusement/laziness/procrastination of their day job. 

5. Expect more digital sensors everywhere. And this could mean in our clothing, in our fridges, on the roads, in our homes. There is a lot of bandwidth for transmitting data and ways are improving for processing data and analyzing it (without human intervention, or programming needed). I foresee more real-time data on traffic and alternate routes in my car guided by my voice requests (like Knight Rider’s Kit?). I foresee clothing measuring weight and texting me that I shouldn’t eat any more calories today. I foresee my fridge telling me the milk has gone bad again and there is a cracked egg leaking all over it. We may spend all day responding to automated messages. These may be an upgrade fee kind of thing but I think at some point the regular cost will include it because the data will be so valuable and targetable for marketers. The recent privacy discussions prove that people are becoming more aware of ad tracking as well as digital capabilities and the younger generations don’t want to go back to a time without it. But we do need better security options for this to work or an opt in policy for managing what companies know and how we want to get/share/target this info.

6. We’re going to get a whole lot more competition from China, South America and Africa for jobs. Companies are going there for operations now and not just to supply their own regions with goods and services. All the Bill & Melinda Gates (plus Oprah, Warren Buffet & That Facebook guy too) funding health/education programs in Africa will create a continent of healthy people who have jobs that used to be here related to their natural resources and possibly other areas as well. China will continue to be a leader in growth and the US needs to define itself. I always wonder why there is such an emphasis on making sure all the other countries have the help they need to solve their problems by these foundations and not the ones with people starving/not getting educated or employed in the USA. Also Immigration, population growth and birth rates in the US will all drop by 2020. (based on what I saw from the census in 2010)

7. The market will continue to be tumultuous. Up, down, sideways. It isn’t connected to real people or the economy as we know it anymore. We’re not sure how to gauge it or if it will make any positive growth in 10 years. With higher interest rates in 2012-2013 CDs may be the hot investment again.

That is it for now, but I may have more ideas later. One thing is for sure, let’s get out there and party like it’s 1999.

rolling over the odometer 1999 2000 2010 100000 miles

How to create a webtrends custom report

webtrends menu
the webtrends menu in my old company login, new one isn’t as nice.

First off I am going toclarify that I am working in WebTrends self hosted software version 8 and that I have administrator access to do this. Without those factors you won’t neccissarily have the same experience setting up custom reports.

I have already had the developers add tags to the site to track custom events (SDC tags, DCS MultiTrack events) and I don’t work with the actuall tagging on the website so I will not address those concerns here.

I’m starting from the point where the tags are live on the site and I need to set up this custom report so we can start gathering data. If you need retroactive data because the tags were placed on the site months ago and you didn’t create the report, it is only possible if you create the report and re-process all the data from scratch for that time period and this is usually done in a new profile. This takes a long time (sometimes weeks if you have years of data) and the people maintaining the servers and data for your webtrends setup usually hate you if you ask. So, let’s stay out of that area and go build a report that will collect data in a table from this point forward.

One of the most frustrating thing about WebTrends is that nothing is connected and it is a bunch of database tables. Nobody in Marketing thinks that way or interacts with a system like this so it is completley foregin. (‘m getting the feeling that the developers feel the same way too) You have to go into several tables in the database behind the webtrends software and create the structure for the report. It sucks but that is the way it works.

For every custom report you need at least three things. A Measure, A Dimension and A Report. (you may also want a filter but that isn’t required).

1. Testing – Some people (webtrends actually advises this) like to create a copy of the profile to test the reports (or any changes to the profile) before they add or change anything for real. This reduces the probablility that you will have some change corrupt or crash your data. If you depend on this data and have a lot of custom reports and data already set in the profile you’re working with, start with a copy profile first and don’t endanger the main data set. Work in that sandbox until you find the right combination of settings, write them down and then go back to the main profile when you’re sure the report exports the right data in the right format. There is a one day waiting period to collect data to test in most cases unless you’re running on-demand (of which most of my advice may not apply to) or you have updates and processing every few hours. Also only select the most recent month’s data in the copy profile, you don’t need all the data to run a test.

2. A Dimension is what most people would call a metric name. It is the data being collected from those custom tags. Just because the tags are in the WebTrends format and live on the site doesn’t mean that the WebTrends software knows that they are there or what to do with that data. You need to create a dimension to name this data and create a table to collect it in. Go to Dimensions in the admin menu. (some systems show custom report menus under reports & profiles others in Admin, check both) Select new on the upper right corner. Name it. Give it a column name for reports. Use the navigation to go through the process steps to finish creating this measure. You will need the actual tag names for this. In my case it is WT.it. Not terribly descriptive but hopefully functional. Do not select to activate across all profiles because you also need to go into the profiles (the main one and the copy) you are working with and enable this dimension there so it knows which profile it is working with. You don’t want to affect everyone elses profiles with this extra data, just yours. They need a drop down within the dimension setup to allow you to select this all at once but of course that doesn’t exist to confuse us more.

3. A Measure is another function you need to set up manually (in a database table?) and tell WebTrends that along with the Dimension you just created a table for, should you count or sum this data? In a system like DART, this is so simple it is a drop down choice on an export menu, here you have to configure the backend system of the millennium falcon to get it set. Silly but true. Go to Measures on the custom reports menu. Select new on the upper right corner. Name it. Give it a column name for reports. Use the navigation to go through the process steps to finish creating this measure. You will need the actual tag names for this. You must also go into the profiles (the main one and the copy) you are working with and enable this measure there so it is activated. Ditto about not selecting all profiles on the measure setup so that this works. For my purposes I had the WT.ti (page title tag) and 4 parameters that were possible when that tag was used. (ShareThis: Facebook, Twitter, Email & MySpace) and they all got created as additional measures also. This will give us more granularity in the data showing us not only which pages had share this activity but which site it was shared to.

4. The Custom Report finally! – After about 4 hours of setup for the setup you can finally go do what you originally set out to do. Go to the reports link under custom reports.

The menu for setting up the report asks for the info about the dimensions and measures you just set up as well as how you want the data compiled. I always allow for sorting ability but you don’t have to if you want to save space and if you just export it all anyway it may not matter.

The setup for the report makes more sense having seen everything we’ve already talked through. It is also worth noting that if your template for webtrends software doesn’t have a left nav bar location for the custom reports you have to find the template being used now for your back-end-interface then you have to go into that version of template and add custom reports to that list. I found mine under report configuration, report designer in the report and profiles section of the menu. See screen shot at left. Click the top line of the left nav in the template to deselect the chapters already there and add a new report and list it in a new chapter for custom reports.

You also need to enable the report in the profile itself. Each version of WebTrends has a slightly different menu, but in the edit-report menu of the profile there is a reports tab that lists all the custom reports set up in the system and you select the ones you want to enable.

After this your data in the test copy profile should work, then the trick is repeating it all over again in the main profile and remembering all the steps.

Five reasons to Tweet

how to grow your twitter presence graph chart table ideas marketing advertisingThere are millions of useless tweets out there on Twitter.com. Here are some suggestions for things I’d like to see tweeted more:

1. Tweet to say thanks. Not enough people do this in real life, business or online.

2. Tweet something you found useful or helpful.

3. Tweet your reactions to something surprising. Good or bad reactions to products are actually very helpful to the product dev process for companies.

4. Tweet ideas you think may help others. Especially ones not related to your core business. I believe that ideas from outside companies can revolutionize how they think by bringing in fresh info.

5. Tweet back comments to questions. This informal way to survey has developed into a valuable real time tool for people to find answers to real questions.

Things I’d like to see less of:

1. Breakfast, lunch and dinner photos.

2. Celeb following and retweeting

3. Drunk Tweeting

4. Flame tweet wars

5. Lame product pitches disguised as articles, white papers and special product sales deals without full disclosure.

Got any ideas to add?

WebTrends won’t export data, what’s wrong?

I thought I would share another WebTrends Analytics morsel of information since it is so hard to find information about this analytics software that is quick and concise.

Today I was working from home and our self hosted software would not let me download the WebTrends reports that a client requested. It would abort the process and return to the login landing page each time.

We’re using WebTrends self hosted 8.1 software (not the most recent, yet still solid) and we found that WebTrends 8.1 does not play well with Internet Exporer 8.

We found that if I ran my browser in standard IE8 settings it would not export data and the popup of data processing screen was supressed and the system couldn’t complete the request.

There is a setting in the IE8 browser though that is called “compatibility view” that fixes this problem. Just set it to run in compatibility mode for the data site or all sites if you want and your analytics data is available for download again.

On another note, our recently update McAfee security and virus protection software is also blocking the javascript prompted popup window where the data is usually exported and I can’t download any data at work anymore either. We haven’t found a solution to this problem because the security settings get reset to the standard again when the system finds that the administrator has changed them, usually within a 1/2 hour. No word on if the powers that be would make an exception for my computer somehow or if our maintenance systems even allow that.  

It’s going to be a fun month.