Apparently this is turning into a rant blog this week. I am trying to get my parents set up with DSL service within the Chicago metropolitan area and AT&T came back with the message that the service is not available in the area. How nuts is that? ATT sends us a million direct mail offers for DSL and then tell us it’s not available in our area? Its a suburb with 50,000 people and a subdivision with 250 homes and they say DSL is not available in the area. Ugh. It’s like they don’t even want our money.
So, after that first call from some guy saying it just isn’t available in the area I called the 800 number and got someone who also said it is not available in our area (big suprise) and I asked who I had to talk to about finding out why. She had to call 3 other people before anyone knew anything other than what their computer screen told them to say, and then finally we found the denial of service was because of a “shortage of facilities” meaning that we were the last ones to sign up and the bandwith was all taken. So, we put in an engineering ticket to see if they can fix this or if it still gets denied. Then I will have to call back again and get someone to submit more tickets to see if they can get this resolved. It would be ridiculous to have dial up when you want DSL and we can’t get cable because the line was cut accidentally during some yard work many years ago.
You would think that if service wasn’t available because of a shortage of facilities they wouldn’t deny it, they would put it on hold until they could build out the system to accommodate it. I don’t mind waiting a few weeks for them to add more capacity I just don’t believe that no is the appropriate answer when customers are there with money in hand ready to buy. And when I have to work this hard to get something this basic, why is their customer service system so inept at getting orders complete? It’s turning away revenue. Why is this an ok business practice when it pisses off the company and the customer?
I was at a dinner the other night and was surprised that the people attending were oblivious to the cook’s time and work put in to the dinner and were generally acting very un-enthusiastic about it. And yes, it wasn’t fancy or anything but still, where are their manners? What do they expect? I have no idea but it made me think of what I would do if I ever was in the position to host something and I had to involve food in the event. Two past companies for catering came to mind. I am no cook, not even when my life depends on it, so catering is the most responsible thing to do when food and guests are coming over. One great caterer is LaBelle Catering in LaGrange, IL and another that is good, but not quite as good as LaBelle, is The Perfect Dinner in Oak Park. They both specialize in pre-cooked meals either for a family or catering an event. Labelle has more options, better packaging to retain freshness, better taste with more seasoning and higher prices. The Perfect Dinner has good food, but avoid the chicken and twice baked potatoes because both become really dry when refrigerated there at their store all day. (they cook in the mornings) I have had 3 dinners from there and the salmon and rice was great, the house salad was to die for, and the steak was luscious. It’s just the potatoes and chicken that they don’t season enough or keep any moisture in or liquid. Both places deliver anywhere in the Chicagoland area and with advance notice are great for catering holiday Christmas parties and work related corporate events. The broccoli salad at La Belle with peanuts and rasins is the best salad ever. You have to try that if you call them. Check out both these great food catering businesses this holiday season if you need a caterer.